Communication has evolved by leaps and bounds in the modern workplace, owing mostly to the fast growth of technology, but also, especially over the last few years, to the effects of the pandemic on how we communicate and collaborate.
Although communication may appear to be quite straightforward at an individual level, when applied to an entire organization, it can prove to be a challenge. This is because there is such a vast range of forms communication can take, as well as the fact that firms today operate on a larger scale than previously, in addition to being spread out across vast geographical areas. With that as our backdrop, below are 4 benefits of unified communications for businesses.
Improved Efficiency
When most people think about the primary benefit of unified communication, they think of the efficiency gains that come from integrating multiple modes of communication together on a single platform. Doing this allows users to carry out their daily duties much easier since there are fewer hassles and bottlenecks when giving and receiving information to and from others. This tends to result in time savings and increased productivity, but it goes beyond efficiency. Given the fact that employees now frequently operate remotely without requiring any specialized equipment from their IT department, unified communication allows for a basic device, such as a desk phone, to link directly to the organization's central cloud/communication phone system, thereby connecting all workers. Employees can switch between cloud phones and things like video conferencing tools much more seamlessly.
More Cost Effective
Unified Communications (UC) eliminates the costs associated with setting up and operating numerous communication systems. As a result, there is no need for separate system configurations for distinct modes of communication. You simply have to pay for a single platform that offers a wide range of services and it has everything you need in one centralized location.
For those in various sectors, including small business owners, communicating effectively can be pivotal, especially when considering texting as a sole proprietor; it demonstrates professionalism while enabling timely correspondence with clients. Ultimately, seamless integration not only streamlines communication but also empowers individuals to manage their tasks more effectively and enhance customer engagement.
Better Security
A communication security breach is a major issue that many people and businesses fall victim to. Controlling the flow of communication is critical for maintaining data and system integrity, especially when people are working remotely. The number of ransomware attacks, for instance, have skyrocketed over the last few years. It is critical to safeguard the many types of information that are communicated within an organization as well as with third parties. Unified communication includes extensive methods to monitor the multiple networks for any threats and breaches. UC apps encrypt the information that is transmitted over the network, protecting its security.
Better Scalability
In the context of UC, scalability refers to the platform's capacity to satisfy the communication and collaboration needs of users as the organization grows. As a result, it is a one-time investment because the system does not need to be upgraded to satisfy the ever-changing demands of the organization. Unified communication is, therefore, a viable solution for scaling and growing businesses that know they will need upgraded and expanded communication capabilities for an inevitable labour force increase.
Conclusion
As companies grow and begin to employ a more varied number of communication modes,comms management needs change. There are phone conversations, emails, text messaging, video conferencing, and other activities that can and should be done from and managed in one centralized location. A unified communications system (UCS) helps in the integration or unification of these many modes of communication into a single platform or application and comes with meaningful and measurable productivity and cost savings.
