The part of your company that performs work outside of the office is known as field service operations, and it usually requires sending employees or contractors to your customers' homes or businesses' premises to repair, install or maintain systems or equipment. Usually, field service is provided by organizations that work in industries such as plumbing, construction, and even information technology.
Field service employees play a critical part in your company's operations and eventual success. For that reason, you need to implement a wide variety of strategies and tactics to increase their efficiency and production while on work duty. That being said, among the first things you need to do to enjoy a successful and profitable field service operation is to upgrade and streamline their processes when possible, which we'll go through in this article.
To make things easier for you in your efforts to structure, organize, and streamline your field service operations and employees, here are some of the most effective techniques to help you boost your processes and increase your company's profit.
Use a Field Service App to Better Manage Your Company’s Workflow
A field service management software is a flexible, adaptable, and highly successful tool for your field technicians, which can help you easily manage your whole field staff by providing them with a mobile solution.
This way, your field personnel, project management consultants, subcontractors, and job installers will all become more productive and efficient with the help of a mobile field service app. The software will act as a direct funnel for work orders to be transmitted to field personnel, who can then locate the quickest and most effective path to clients, gain customer approval and feedback on each completed job, add task details like images and videos, and issue invoices to clients that can be generated within few simple clicks from the back office, allowing your organization to get paid faster.
Regularly Educate and Train Your Team
Even if you go through a comprehensive recruitment procedure, your field service crew may not have all of the required qualifications and skills. So, you need to ascertain that your workforce is up to date on new processes and technological advancements. Consider implementing some of your team education offsite to maximize the time spent on in-person day-to-day operations. Additionally, these are some of the things you can do to convert your team into a better field workforce:
- To avoid interrupting or interfering with their jobs, schedule your staff's training beyond their typical work hours.
- Use role-playing as a helpful method during training since it can provide your employees with hands-on experience.
- When training your team, make preparing them to deal with any problems or obstacles that may arise on the job your top priority.
The lack of appropriate communication is widespread in the field service industry and is one of the leading causes of inefficiency among field service teams. However, nowadays, as that chasm has now been filled by technology, think of how you can improve your communication efforts with your field service employees.
To give you a better idea of some communication strategies that you can quickly implement, here's how to improve the communicative relationship with and in between your field staff:
- As quickly as employees bring their problems to your attention in the main office, they should receive feedback on their work.
- At the end of every week, establish regular meetings with your team members to verify that every problem is addressed and not carried over to the next.
- Having a field service app will significantly help your communication on work-related topics and task completion.
- To keep your staff's morale strong, regularly provide them with compliments and give them credit when they'll do the job as they're supposed to. In addition, consider including annual bonuses for the best workers in your team.
Learn How to Manage Your Resources
Increased downtime and poor equipment utilization will have a detrimental impact on the value chain as a whole and the company's profitability. However, in cases like these, when assets like machines and vehicles are leveraged to their maximum potential, having sound resource management in place can result in substantial cost savings.
For this reason, you should make predictive judgments and evolve operations toward a more cost-efficient service process by optimizing the utilization of a proper field service system and tracking your company’s equipment and assets.
Field service operations are vital to the success of any organization that works with technicians, contractors, and other individuals whose jobs are performed out in the field. And since maximizing the efficiency and effectiveness in their processes can make the difference between running a world-class operation and one that struggles to succeed, follow the above-listed tactics, which can offer a clear point of reference to establish and improve your field service operations to make more profits in the