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Best Cloud Phone System for International Teams (2026)
03 Nov 2026
Best Cloud Phone System for International Teams: 9 Options Compared for 2026
The best cloud phone system for international teams is the one that gives every office and remote agent a local number, predictable calling costs across borders, and one shared view of every call, no matter where the team sits. Most providers advertise "global" calling, but the details vary a lot once you check which countries are covered, which plan unlocks international numbers, and what happens to calls outside the included allowance.
A team selling into Germany, supporting customers in Mexico and hiring in Singapore needs more than unlimited US and Canada minutes. It needs local caller ID in each market, routing that follows time zones, regulatory help when buying numbers abroad, and integrations that log every call to the same CRM.
This guide compares nine cloud phone systems on exactly those points: country coverage for local numbers, international calling included per plan, call handling, integrations and real starting prices, so you can shortlist the right international business phone system in one read.
TL;DR: Which cloud phone system is best for international teams?
- CloudTalk: best for international sales and support teams, because it offers local numbers in 160+ countries with IVR, skill-based routing and dialers on every plan.
- 8x8: best for companies with heavy outbound calling to fixed countries, because its X4 license includes unlimited calling to 48 countries.
- JustCall: best for sales teams that mix SMS and calls, because its plans include calling and texting allowances for the US, Canada, Australia and 35 European countries including the UK.
- Aircall: best for teams that want plug and play CRM and helpdesk connections, because it ships 250+ native integrations on every plan.
- GoTo Connect: best for IT-managed offices that call abroad often, because its base Phone System plan includes free calls to 50 countries.
- RingCentral: best for enterprises consolidating phone, video and chat, because RingEX bundles 300-person video meetings with calling from $20 per user/month.
- Zoom Phone: best for teams already on Zoom Workplace, because calling starts at $10.50 per user/month and lives in the same app as meetings.
- Dialpad: best for distributed teams that rely on written call notes, because real-time transcription and AI summaries come with every Connect plan.
- Microsoft Teams Phone: best for organizations standardized on Microsoft 365, because calling is managed from the same admin center as Teams, Outlook and SharePoint.
How did we rank the best cloud phone systems for international teams?
Each tool is scored 1 to 10 on six criteria, using its own website and its G2 listing. The scores are weighted and added up to a total out of 10, and a tie goes to the tool with the higher local number coverage score.
- Local number coverage (30%): countries on the tool's published list for local numbers. A 10 means 150+, an 8 means 100 to 149, a 6 means 50 to 99 and a 4 means no published count. Numbers locked behind an upgrade cost 1 point. It weighs most because customers answer local caller IDs more often.
- Included international calling (20%): calls abroad without per-minute charges. A 10 means unlimited calls to 40+ countries on a named plan; an 8, included minutes across regions such as the EU, UK and North America; a 6, capped international minutes on a paid plan; a 4, a flat add-on for under 20 countries; a 2, domestic-only calling.
- Routing and call center tools (15%): IVR, skill-based routing, queues, live monitoring and a power dialer. A 10 means all five, with the first four on the entry plan; an 8, IVR and queues on entry and the rest on a higher tier; a 6, call center tools only in a separate product or add-on; a 4, auto attendants and queues only.
- CRM integration depth (15%): native HubSpot, Salesforce, Pipedrive and Zendesk integrations, plus catalog size. A 10 means all four and 100+ integrations in total; an 8, three of the four and 100+ in total; a 6, two or three with no published total; a 4, sync mainly with the vendor's own CRM, such as Dynamics 365.
- Starting price (10%): the cheapest published plan with a phone number, billed annually, plus any required base license. A 10 means under $15 per user/month; a 9, $15 to $19; an 8, $20 to $24; a 7, $25 to $29; a 6, $30+ or a 3-license minimum; a 3, quote-only.
- G2 rating (10%): the star rating on the product's own G2 listing. A 9 means 4.6 or higher; an 8, 4.4 to 4.5; a 7, 4.3; a 6, 4.2 or a rating that covers a wider suite.
What did not count:
- Integration totals on their own, because 600+ apps still leave calls unlogged if the team's CRM has no native sync.
- Video meeting capacity, because a 300-person meeting limit does not change how international calls are routed or billed.
How do the top cloud phone systems for international teams compare?
Overall scores range from 9.1 to 5.1, and included international calling creates the widest spread, with criterion scores from 2 to 10 across the nine tools.
| Rank | Tool | Best for | Overall score | Local number coverage | Starting price (billed annually) | G2 rating |
|---|---|---|---|---|---|---|
| 1 | CloudTalk | International sales and support teams | 9.1/10 | 160+ countries | $25/user/month | 4.4/5 (1,958 reviews) |
| 2 | 8x8 | Heavy calling to fixed countries | 7.4/10 | 100+ countries (virtual numbers) | Quote-based, about $24/user/month | 4.2/5 (957 reviews) |
| 3 | JustCall | SMS and calling campaigns | 7.2/10 | 70+ countries | $29/user/month | 4.3/5 (2,396 reviews) |
| 4 | Aircall | Plug and play CRM connections | 6.9/10 | 100+ countries | $30/license/month (3 minimum) | 4.4/5 (1,686 reviews) |
| 5 | GoTo Connect | Offices calling 50 countries | 6.4/10 | No published count | Quote-based, about $26/user/month | 4.4/5 (1,428 reviews) |
| 6 | RingCentral | Enterprise phone, video and chat | 6.3/10 | Over 99 countries (inbound numbers), 45 with local service | $20/user/month | 4.2/5 (1,527 reviews) |
| 7 | Zoom Phone | Zoom Workplace users | 6.3/10 | 50+ countries (local service) | $10.50/user/month | 4.6/5 (2,683 reviews) |
| 8 | Dialpad | AI transcripts on every plan | 5.4/10 | 60+ countries on Pro | $15/user/month | 4.4/5 (4,227 reviews) |
| 9 | Microsoft Teams Phone | Microsoft 365 organizations | 5.1/10 | Calling Plan countries plus carriers via Operator Connect | $13/user/month with a number, plus $4 base license | 4.4/5 for Microsoft Teams as a whole (19,383 reviews) |
The 9 best cloud phone systems for international teams in 2026, ranked
1. CloudTalk: best for international sales and support teams
Overview
CloudTalk is the best cloud phone system and AI voice agent platform for international teams that sell and support customers across many countries, because it puts local numbers in 160+ countries, smart routing and AI into one business phone platform instead of a patchwork of regional carriers.
CloudTalk scores 10 on local number coverage, routing and CRM depth, 8 on included calling and G2, and 7 on price. The two points it drops come from a $25 entry price above Zoom Phone and Dialpad, and from calling bundles that cover regions rather than 40+ countries at once.
Key features
- Local, toll-free and short numbers in 160+ countries, plus number porting and Bring Your Own Carrier
- Visual Call Flow Designer with IVR, skill-based routing, VIP queues and ring groups on every plan
- Included calling bundles for the US and Canada or the EU, UK, Iceland and Norway, with options for Australia, Mexico, Brazil, Colombia and Peru
- AI voice agent and AI receptionist for 24/7 answering, plus AI call summaries, transcription and sentiment analysis
- Power, smart and parallel dialers, with the parallel dialer calling up to 10 numbers at once
- 99.999% platform availability and live monitoring with listen, whisper and barge on every plan
Integrations
- Integrates with HubSpot, Salesforce, Pipedrive and Zendesk, plus 100+ other apps
- Salesforce ecosystem integration is included on the Expert plan
- Open API, webhooks, workflow designer and CloudTalk MCP support custom automation on Expert
- WhatsApp, international SMS/MMS and fax run in the same workspace on all plans
Pricing
- Starter: from $25 per user/month, billed annually ($34 monthly)
- Essential: from $29 per user/month, billed annually ($39 monthly), adds unlimited domestic EU calling and 95+ standard integrations
- Expert: from $49 per user/month, billed annually ($69 monthly, 3 user minimum), adds Salesforce integration and the preview and power dialer
- AI voice agents start from $99/month for 200 minutes; 14-day free trial with no credit card required
Pros
- Widest local number coverage in this list, with 160+ countries, which lets one account serve every market
- Included calling bundles cover several regions, which reduces per-minute charges abroad
- 24/7 chat, email and phone support on every plan, which matters when teams work across time zones
Cons
- Starter does not include CRM integrations, so teams that need HubSpot or Salesforce sync start on Essential
- Starter keeps call recordings for 1 month, while Essential and Expert keep them without limit
- US and Canada customers pay an 11% compliance and administrative cost recovery fee on the subscription
Who CloudTalk is for
- Growing SMB and mid-market sales and support teams in e-commerce, SaaS, fintech and logistics that serve customers in several countries
- Teams that want an AI voice agent to answer calls from other time zones while their human agents are offline
Who CloudTalk is not for
- Teams that only call within one country, since most of the value sits in local numbers across 160+ countries
- Teams that specifically want predictive pacing, since CloudTalk dials in power, smart and parallel modes instead
Rating
- 4.4/5 on G2 (1,958 reviews), with G2 Leader, Best Usability (Mid-Market) and Best Relationship (Mid-Market) badges for Fall 2026
2. 8x8: best for companies with heavy outbound calling to fixed countries
Overview
8x8 suits companies that call a stable set of countries every day, because its X4 license bundles unlimited calling to 48 countries into one per-user price.
8x8 scores 10 on included calling, 8 on local numbers and routing, 6 on CRM depth and G2, and 3 on price. Quote-only pricing is its weakest score, and the missing integration total keeps CRM depth at 6 even though Salesforce, HubSpot and Zendesk connect natively.
Key features
- Unlimited calling to 14 countries on X2, 32 countries on X3 and 48 countries on X4 to X8
- Voice, video meetings and team chat in one app for desktop, web and mobile
- Contact center licenses (X6 to X8) with a pooled 4,000 inbound and outbound minutes per user per month
- Auto attendants, ring groups and call queues for routing calls between offices
- Call quality and analytics reporting for multi-country deployments
- Virtual numbers in 100+ countries for local presence abroad
Integrations
- Integrates with Salesforce, Microsoft Teams, Zendesk and HubSpot; 8x8 does not publish a total integration count
- Microsoft Teams integration lets users place 8x8 calls from inside Teams
- Salesforce integration adds click-to-call and call logging on records
- Open APIs support custom workflows and reports
Pricing
- X2: quote-based, estimated at about $24 per user/month billed annually ($28 monthly), unlimited calling to 14 countries
- X3: quote-based, priced between X2 and X4, unlimited calling to 32 countries
- X4: quote-based, estimated at about $44 per user/month billed annually ($57 monthly), unlimited calling to 48 countries
- X6 to X8 contact center: quote-based, estimated at about $85 to $140+ per agent/month, 4,000 pooled minutes per user per month
Pros
- Unlimited calling to 48 countries on X4, which gives cost certainty for heavy international outbound
- Phone and contact center on one platform, which avoids running two vendors
- Pooled contact center minutes, which smooth out uneven call volumes across agents
Cons
- No public pricing, which slows comparison and budgeting
- Included countries depend on each user's license, with only 14 on X2
- Calls to premium-rate, special services and out-of-zone numbers are billed at standard rates
Who 8x8 is for
- Mid-sized and enterprise companies in manufacturing, retail and healthcare that call the same group of countries every day
- Companies that prefer one negotiated annual contract covering offices and contact center agents in many countries
Who 8x8 is not for
- Small teams that want to sign up online and start calling the same day, since every license goes through sales
- Startups testing one new market at a time, since the license country lists suit stable, multi-country calling patterns
Rating
- 4.2/5 on G2 for 8x8 Work (957 reviews)
3. JustCall: best for sales teams that mix SMS and calls
Overview
JustCall suits sales-led teams that run outreach by text and phone, because calls and SMS share one inbox and AI scoring and summaries come with its AI Communication Suite plans.
JustCall scores 10 on CRM depth, 8 on included calling, 7 on price and G2, and 6 on local numbers and routing. Routing stays at 6 because the Sales Dialer sits in the separate, quote-based SalesPro suite rather than in the Team or Pro plans.
Key features
- Calling and SMS allowances for the US, Canada, Australia and 35 European countries including the UK
- Local, international and toll-free numbers in 70+ countries
- AI transcription, call summaries and call scoring in the AI Communication Suite plans
- Sales Dialer with unlimited outbound calls in the SalesPro suite
- AI Voice Agent add-on with a 100-minute free trial
- Two complimentary numbers per account, one for JustCall and one for the Sales Dialer
Integrations
- Integrates with HubSpot, Salesforce, Pipedrive and Zoho CRM, plus 100+ other apps
- Zendesk integration connects calls and texts to support tickets
- Front and Intercom integrations sync conversations to shared inboxes
- Zapier connects JustCall to apps without a native integration
Pricing
- Team: from $29 per user/month, billed annually ($39 monthly)
- Pro: from $49 per user/month, billed annually ($69 monthly)
- Pro Plus: from $89 per user/month, billed annually ($109 monthly)
- Business and SalesPro: no public pricing; quote-based; AI Voice Agent usage costs $0.99/minute after the trial
Pros
- Calling and SMS allowances across 35 European countries, which covers most EU outreach
- AI scoring and summaries included in plans, which removes a separate coaching tool
- 100+ integrations, which covers the main sales CRMs
Cons
- Calling and texting outside the included regions requires contacting sales
- AI Voice Agent usage costs $0.99 per minute, which adds up for high-volume answering
- Pro Plus costs $89 per user/month, the highest published per-user price in this list
Who JustCall is for
- Sales teams in real estate, lending, recruiting and staffing that follow up leads by text first and call second
- SMBs with buyers in the US, UK, Australia and the EU that want text and voice on the same number
Who JustCall is not for
- Support teams serving Latin America, Asia or the Middle East, since included allowances stop at North America, Europe and Australia
- Contact centers that need queue supervision and skill-based routing more than texting and outreach tools
Rating
- 4.3/5 on G2 (2,396 reviews)
4. Aircall: best for teams that want plug and play CRM connections
Overview
Aircall suits growing sales and support teams whose work already lives in a CRM or helpdesk, because its 250+ native integrations log calls, recordings and notes without manual entry.
Aircall scores 10 on CRM depth, 8 on local numbers, routing and G2, 6 on price and 2 on included calling. Price scores 6 because of the 3-license minimum, even though Essentials costs only $5 more per seat than CloudTalk Starter.
Key features
- Numbers in 100+ countries for setting up local presence in new markets
- Unlimited inbound calls, IVR and call routing on every plan
- Call recording with AI transcripts on Essentials and AI call summaries on Professional
- Power Dialer, voicemail drop and outbound campaigns on Professional
- Call whispering, barge and user-level live monitoring on Professional
- 50 AI voice agent minutes per month included on Essentials
Integrations
- Integrates with HubSpot, Salesforce, Zendesk and Pipedrive, plus 250+ other apps
- Salesforce integration is available on the Professional plan
- Intercom sync connects calls to support conversations
- Full API access is included on Professional for custom workflows
Pricing
- Essentials: from $30 per license/month, billed annually ($40 monthly), 3 license minimum
- Professional: from $50 per license/month, billed annually ($70 monthly), 3 license minimum
- Custom: no public pricing; quote-based, 25 license minimum, adds unlimited global calls
- AI Assist Pro, Analytics+ and WhatsApp are paid add-ons, priced separately from the license
Pros
- 250+ native integrations on every plan, which keeps CRM data complete without manual logging
- Numbers in 100+ countries, which covers most expansion markets
- Power Dialer and live coaching tools on Professional, which helps outbound teams ramp new reps
Cons
- Every plan requires at least 3 licenses, which raises the entry cost for small regional teams
- International calling rates are not published, which makes cross-border costs hard to forecast
- Unlimited global calling needs the Custom plan and 25 licenses
Who Aircall is for
- SMB sales and support teams in e-commerce, SaaS and hospitality that open numbers in new markets as they grow
- Support teams built around a helpdesk such as Zendesk or Intercom, where each call should open inside the ticket
Who Aircall is not for
- Companies that text customers in many countries, since Aircall SMS is available in 14 countries
- Teams that want an AI voice agent inside the phone plan, since Aircall sells it as a separate product
Rating
- 4.4/5 on G2 (1,686 reviews)
5. GoTo Connect: best for IT-managed offices that call abroad often
Overview
GoTo Connect suits small and midsize offices run by an IT team that call other countries every week, because its base Phone System plan includes free calls to 50 countries.
GoTo Connect scores 10 on included calling, 8 on routing and G2, 6 on CRM depth, 4 on local numbers and 3 on price. That mix makes GoTo Connect stronger for calling out to many countries than for receiving calls on local numbers abroad.
Key features
- Free calls to 50 countries on the Phone System plan, with coverage that may differ by region
- Unlimited auto attendants and call queues
- Customizable visual dial plans that IT can edit without scripting
- Video meetings for up to 250 participants
- AI Receptionist with 24/7 answering and multilingual support, with 100 credits in higher bundles
- Contact Center tier with skills-based routing, auto-dialer and agent monitoring
Integrations
- Integrates with Salesforce, Zendesk, ServiceNow and Microsoft Teams; GoTo does not publish a total integration count
- ServiceNow integration links calls to IT service tickets
- Zendesk integration is included from the CX Complete bundle
- WhatsApp, social messaging, SMS campaigns and web chat join calling in the CX Complete bundle
Pricing
- Phone System: quote-based, estimated at about $26 per user/month, includes free calls to 50 countries
- Phone System + AI Receptionist: no public pricing; quote-based, includes 100 AI Receptionist credits
- Customer Experience: quote-based, estimated at about $34 per user/month; CX Complete: quote-based
- Contact Center: quote-based, estimated at about $80 per user/month
Pros
- Free calls to 50 countries on the base plan, which keeps frequent international calling inside the subscription
- Unlimited auto attendants and visual dial plans, which keep administration simple for IT
- 250-participant video meetings included with the phone system
Cons
- No public pricing on any plan, which slows comparison
- AI call summaries and transcripts are add-ons on the base plan
- International calling coverage may differ by region
Who GoTo Connect is for
- Multi-location offices in healthcare, legal and education that want one IT-managed dial plan across every site
- Teams that call suppliers, partners or branch offices in many countries several times a week
Who GoTo Connect is not for
- Outbound sales teams that want a dialer on the entry plan, since the auto-dialer sits in the Contact Center tier
- Support teams that need WhatsApp, social or web chat next to calls, since those channels start in CX Complete
Rating
- 4.4/5 on G2 (1,428 reviews)
6. RingCentral: best for enterprises consolidating phone, video and chat
Overview
RingCentral suits large organizations that want calling, video meetings and team messaging from one vendor, because RingEX bundles 300-participant video meetings and messaging with calling from $20 per user/month.
RingCentral scores 8 on local numbers, CRM depth and price, 6 on routing and G2, and 2 on included calling. RingCentral ties Zoom Phone at 6.3 and ranks above it on the tie-break, because inbound numbers in over 99 countries outscore Zoom's 50+.
Key features
- Unlimited domestic calling on every plan, with 100 to 10,000 toll-free minutes by tier
- Global Office with local phone service in 45 countries and territories, plus inbound numbers in over 99 countries
- HD video meetings for up to 300 participants and team messaging in the same app
- AI Virtual Assistant included on all plans, with an AI Receptionist add-on
- Multi-site management plus real-time and historical analytics on Advanced and Ultra
- SMS allowances that rise from 25 to 200 users per month by plan
Integrations
- Integrates with Salesforce, HubSpot, Zendesk and Microsoft Teams, plus 600+ other apps in the RingCentral App Gallery
- CRM integrations start on the Advanced plan
- LLM plugins and MCP connectors are included on all plans
- ServiceNow integration supports IT service desk teams
Pricing
- Core: from $20 per user/month, billed annually ($30 monthly)
- Advanced: from $25 per user/month, billed annually ($35 monthly), adds CRM integrations and multi-site support
- Ultra: from $35 per user/month, billed annually ($45 monthly), adds unlimited storage and advanced insights
- Additional international numbers from $5.99 per user/month; AI Customer Engagement Bundle with Call Queues Booster: no public pricing; quote-based
Pros
- 600+ pre-built integrations, the largest catalog in this list
- Video meetings for 300 participants included, which removes a separate meetings tool
- $20 per user/month entry price with unlimited domestic calling
Cons
- Unlimited calling is domestic only, so international calls cost extra
- CRM integrations require the $25 Advanced plan
- International numbers cost an extra $5.99 per user/month
Who RingCentral is for
- Multinational companies with offices in the 45 countries and territories where RingCentral provides local phone service
- IT teams that want calling to plug into Microsoft Teams or Google Workspace rather than replace them
Who RingCentral is not for
- Support teams that need agent coaching and call scoring, since both sit in the quote-based AI Customer Engagement Bundle
- Small teams that only need voice, since higher tiers bundle webinars, meetings and messaging they may not use
Rating
- 4.2/5 on G2 for RingEX (1,527 reviews)
7. Zoom Phone: best for teams already on Zoom Workplace
Overview
Zoom Phone suits teams that already run meetings and chat in Zoom, because calling is added to the same app and admin console from $10.50 per user/month.
Zoom Phone scores 10 on price, 9 on G2, 6 on local numbers, routing and CRM depth, and 4 on included calling. Zoom Phone has the best price and G2 scores in this list but scores 6 or lower on the four criteria that carry 80% of the weight.
Key features
- Metered and unlimited US and Canada calling plans
- Unlimited International Calling add-on covering 19 countries, including the UK, Germany and Japan
- Multi-level IVR, call queues and call monitoring
- AI Companion call summaries and transcription in the Pro Plus and Business Plus bundles
- Bring Your Own Carrier on the Unlimited plan for keeping local carriers
- Local phone service in 50+ countries
Integrations
- Integrates with Salesforce, Microsoft Teams, Google Workspace and HubSpot; Zoom does not publish a total integration count for Zoom Phone
- Salesforce integration is included in the Business Plus bundle
- Zendesk integration links support calls to tickets
- Google Workspace integration enables calling from Gmail, Calendar and Contacts
Pricing
- US and Canada Metered: from $10.50 per user/month, billed annually, with one local number
- US and Canada Unlimited: from $16 per user/month, billed annually
- Pro Plus bundle: from $20.50 per user/month; Business Plus: from $24.50 per user/month (10+ users)
- Unlimited International Calling add-on: $10/month; Power Pack call center analytics: $25 per user/month
Pros
- 4.6/5 G2 rating, the highest in this list, which signals strong day-to-day satisfaction
- Entry price of $10.50 per user/month, which keeps small teams' costs low
- Calls, meetings and chat in one app, which cuts app switching for hybrid teams
Cons
- Unlimited calling covers only the US and Canada by default
- The international add-on covers 19 countries, which leaves many markets on per-minute billing
- Call center analytics require the $25 Power Pack on top of the phone plan
Who Zoom Phone is for
- Education, technology and agency teams that already pay for Zoom Workplace and want calling under the same login
- North American teams whose calls abroad go mainly to the UK, Germany, Japan and other add-on countries
Who Zoom Phone is not for
- Companies standardized on Microsoft Teams or Google Meet, which would pay for Zoom meetings they do not use
- Teams based in countries outside the 50+ where Zoom provides local phone service, which then rely on other carriers
Rating
- 4.6/5 on G2 (2,683 reviews)
8. Dialpad: best for distributed teams that rely on written call notes
Overview
Dialpad suits distributed teams that share call context in writing, because real-time transcription, AI summaries and sentiment cues come with every Connect plan at no extra cost.
Dialpad scores 9 on price, 8 on G2, 6 on routing and CRM depth, 5 on local numbers and 2 on included calling. Local number coverage drops from 6 to 5 under the upgrade rule, because numbers outside the US and Canada need the Pro plan.
Key features
- Real-time call and voicemail transcription on all Connect plans
- AI call summaries and sentiment cues for quick call review
- Unlimited US and Canada calling on Standard
- Local numbers in 60+ countries on Pro
- Up to 25 ring groups and 10 office locations on Pro, with call center routing in the separate Dialpad Support product from $80 per user/month
- 99.9% uptime SLA and single sign-on on Enterprise
Integrations
- Integrates with Salesforce, HubSpot, Zendesk and Google Workspace; Dialpad does not publish a total integration count
- CRM integrations start on the Pro plan
- Microsoft 365 integration syncs contacts and calling with Outlook and Teams
- Google Workspace integration is included on Standard
Pricing
- Standard: from $15 per user/month, billed annually ($27 monthly)
- Pro: from $25 per user/month, billed annually ($35 monthly, 3 user minimum)
- Enterprise: no public pricing; quote-based, 100 user minimum
- Additional international or toll-free numbers from $15 per number/month
Pros
- AI transcription and summaries included on every plan, which removes a separate note-taking tool
- $15 per user/month entry price
- 4.4/5 G2 rating across 4,227 reviews, the largest review base among the dedicated phone systems in this list
Cons
- International numbers and international SMS require the Pro plan
- Standard does not allow additional numbers
- Each extra international or toll-free number costs from $15 per month
Who Dialpad is for
- Real estate, agency and professional services teams in the US and Canada that run on Google Workspace or Microsoft 365
- Managers who coach reps from transcripts and sentiment cues instead of listening back to full recordings
Who Dialpad is not for
- Contact centers that want routing and calling in one subscription, since call center routing is sold as Dialpad Support
- Small teams that need SSO or an uptime SLA, since both require Enterprise with a 100-user minimum
Rating
- 4.4/5 on G2 for Dialpad Connect (4,227 reviews)
9. Microsoft Teams Phone: best for organizations standardized on Microsoft 365
Overview
Microsoft Teams Phone suits organizations that run on Microsoft 365, because IT manages calling users, licenses and security in the same admin center as Teams, Outlook and SharePoint.
Microsoft Teams Phone scores 9 on price, 6 on included calling and G2, and 4 on local numbers, routing and CRM depth. Price is its only score above 6, because the cheapest plan with a number costs $17 once the $4 Teams Essentials license is added.
Key features
- Calling inside Microsoft Teams with hold, transfer and forwarding
- Auto attendants and call queues
- Voicemail with transcription
- Three connectivity options: Microsoft Calling Plans, Operator Connect and Direct Routing
- Domestic and International plan with 3,000 domestic or 600 international outbound minutes
- Taxes and fees included in calling plan prices
Integrations
- Integrates with Outlook, SharePoint, Dynamics 365 and the wider Microsoft 365 suite
- Operator Connect adds certified carriers for local numbers in more countries
- Certified Teams desk phones, room devices and headsets work out of the box
- Microsoft Graph API supports custom call workflows
Pricing
- Teams Phone Standard: from $10 per user/month, billed annually, with no number or minutes
- Pay-as-you-go: from $13 per user/month, adds a number with metered outbound calls
- Calling Plan: from $17 per user/month, with 3,000 domestic minutes in the US, UK and Canada
- Domestic and International: from $34 per user/month; every plan needs a Teams or Microsoft 365 base license, from $4 per user/month for Teams Essentials
Pros
- One admin center for calling and Microsoft 365, which cuts IT overhead
- Three connectivity options, which let global companies keep local carriers
- Taxes and fees included in calling plan prices, which simplifies budgeting
Cons
- The $10 Standard license includes no number or minutes
- The $34 international plan includes only 600 international minutes
- Direct Routing needs a session border controller that costs between $3,000 and $15,000 plus maintenance
Who Microsoft Teams Phone is for
- Enterprises with an IT team that can run Direct Routing or choose an Operator Connect carrier for each country
- Government, education and regulated organizations that keep all communication inside Microsoft 365 security policies
Who Microsoft Teams Phone is not for
- Customer-facing sales and support teams that need dialers, call scoring or CRM sync beyond Dynamics 365
- Small businesses without an IT admin, since choosing between Calling Plans, Operator Connect and Direct Routing takes telephony know-how
Rating
- 4.4/5 on G2 for Microsoft Teams as a whole (19,383 reviews), a rating that covers the full collaboration suite rather than calling alone
What should international teams check before choosing a cloud phone system?
International teams should check five details that rarely appear on pricing pages: SMS coverage, caller ID reputation, carrier flexibility, compliance certifications and support hours.
- SMS coverage: texting often reaches fewer countries than voice. Aircall sells numbers in 100+ countries but SMS in 14, while CloudTalk supports business texting in 160+ countries.
- Caller ID reputation: unknown numbers abroad get ignored or flagged as spam. CloudTalk sells Branded Caller ID for US and UK numbers from $0.07 per call, and Aircall offers a Number Reputation Dashboard billed per check.
- Carrier flexibility: Bring Your Own Carrier keeps local carriers in countries a vendor does not serve. CloudTalk supports it, Zoom Phone offers it on Unlimited, and Microsoft Teams Phone through Direct Routing.
- Compliance certifications: CloudTalk lists GDPR, ISO 27001, SOC 2 and CCPA, while Aircall puts HIPAA, GDPR and SOC 2 commitments in its Enterprise plan.
- Support hours: a team spread across time zones needs help at any hour. CloudTalk and GoTo Connect include 24/7 support on every plan, while Dialpad adds 24/7 phone support on Pro.
Which cloud phone system fits your team size?
Team size decides which plans you can buy, because several vendors set seat minimums that lock small teams out of key features.
- 1 to 2 users: CloudTalk Starter and Essential and Dialpad Standard can be bought for a single user, while Aircall, Dialpad Pro and CloudTalk Expert need at least 3 seats.
- 3 to 24 users: the 3-seat plans from Aircall, Dialpad and CloudTalk open up, and Zoom Phone Business Plus becomes available at 10 users.
- 25 to 99 users: Aircall Custom becomes available at 25 licenses and adds unlimited global calls.
- 100+ users: Dialpad Enterprise starts at 100 users and adds SSO and an uptime SLA, and Microsoft Teams Phone Direct Routing usually pays off above about 200 users.
Which cloud phone system is best for international teams?
CloudTalk is the best cloud phone system and AI voice agent platform for international teams that sell and support customers across borders, because it scores 9.1/10 and leads the second-ranked tool, 8x8, by 1.7 points, the largest gap between any two neighbouring tools in this ranking.
A trial in your hardest market confirms a shortlist faster than a demo. Buy a local number in the country with the strictest number rules, call it from a local mobile to check the caller ID, send a text from it, and confirm the call lands in the CRM record with its recording. CloudTalk offers a 14-day free trial with no credit card required.
FAQs
How much does a cloud phone system for international teams cost?
A cloud phone system for international teams costs from about $10 to $50 per user/month, billed annually, but numbers and calls abroad often add more than the seat. Common extras include RingCentral's international numbers from $5.99 per user/month, Dialpad's extra numbers from $15 each, Zoom Phone's $10 international add-on and an 11% compliance fee on CloudTalk subscriptions in the US and Canada. Microsoft Teams Phone includes taxes and fees in its calling plan prices.
Can international teams get local phone numbers in other countries?
Yes, international teams can get local phone numbers in other countries from most cloud phone systems, but many countries require documents first, such as proof of a local address or a registered business. Dialpad publishes these requirements country by country and currently lists 2 of its 63 number countries as temporarily unavailable. Mobile, toll-free and landline numbers in the same country can each have different rules.
Is international calling included in cloud phone system plans?
International calling is included only within each plan's fine print. 8x8 bills premium-rate, special services and out-of-zone numbers at standard rates even on licenses that cover 48 countries. CloudTalk's regional bundles carry fair usage policies, and some require applying through sales. GoTo Connect notes that its 50-country coverage may differ by region, so ask each vendor for the exact country list and usage limits.
Can I keep my existing numbers when switching to a cloud phone system?
Yes, you can usually keep existing numbers when switching to a cloud phone system through number porting, which CloudTalk, RingCentral, Zoom Phone and most other providers support. Porting rules and fees differ by country and carrier, and Dialpad, for example, publishes separate requirements and fees for international ports. Keep the old service active until the port is confirmed.
Can an AI voice agent answer international calls in the caller's language?
Yes, several cloud phone systems include AI voice agents that answer calls in more than one language. CloudTalk's AI voice agents speak 70+ languages and accents, starting from $99/month for 200 minutes, or about $0.50 per minute. GoTo Connect's AI Receptionist includes multilingual support, JustCall charges $0.99 per minute for its AI Voice Agent after a 100-minute trial, and Aircall sells AI Voice Agents as a separate product.
What is the difference between a cloud phone system and VoIP?
A cloud phone system is a complete business phone service hosted by a provider, while VoIP is the technology that carries voice calls over the internet. Every cloud phone system uses VoIP and adds IVR, call routing, analytics and integrations managed from one online dashboard.
