Lessons to Learn from the Housing Market’s Latest Disruptive Force

In the world of business, it’s never a bad idea to try to become more customer-centric in your approach. Doing so will help to make you more competitive and to retain customers. Making the whole experience for any customer that comes your way isn’t always easy and may require some fundamental strategic changes, but addressing two key areas can go a long way.

We can see this in action now in the housing market, where decades of well-established order and process have been uprooted by a new disruptive force that’s on the rise. Through making the process of selling a property simpler for customers and by speeding up the notoriously long process, the business has made waves in the real estate industry.

Simplify the Process for Customers

Knowing that many people aren’t overly familiar with how selling a property works but do know of the dreaded chain and how lengthy the process can be, it was important for a new player on the real estate scene to simplify the process for customers. To resolve this, a more straightforward customer journey from which the business would handle as much of the intricacies as possible was needed, particularly because customers can't always perform many of the tasks required anyway.

This process is what the cash for houses online business is built on. A customer who visits follows the simple steps of entering a postcode to get a fast and free upfront offer on the property. From there, the business will perform the condition assessment, value the property, take stock, survey, and then get in touch with the seller when everything’s ready for exchange and completion. With that, the whole process is made simple for the customer.

One element of this is that the process begins online with a simple text box, which can be a similar path to simplifying things for customers for many businesses. Still, as this guide to simplifying the customer journey details, each business needs to hone in on what exactly making something simple means. From there, a business can set about making the customer-facing side simple while handling all of the complexities behind the scenes.

Make the Process as Fast as Possible

The next area of the selling property process that’s been addressed is the timeframe. Selling a property is a long process, from assessing to listing to finding a buyer to exchanging. What this disruptive cash buyer platform has done is cut out a lot of the waiting. For a start, they guarantee a purchase of any property, so that cuts out the biggest waiting period. From there, they’ll perform all do the steps to get the process sorted as swiftly as possible.

In some cases, the property sales timeframe that, on average, takes six months to complete will be boiled down to just a few weeks. Convenience is king right now, and a big part of being a convenient business to customers is being speedy. After all, some 66 percent of customers cite speed as being as important as price. So, finding ways to go from a new customer inquiry to completing the sale or task faster will make a significant difference.

If the breakout of the cash house buyer platform has taught businesses anything, it’s that making things simpler and faster for customers is the best way to make up ground in a competitive or even a well-accepted sector.