Insurance adjusters are crucial in deciding how your claim will be handled following a vehicle collision. Knowing what insurance adjusters look for in a car accident case can help you navigate the process more skillfully and increase your chances of getting fair compensation, whether you're dealing with the other driver's insurer or your insurance carrier. Here are some essential things you need to know concerning car accident claims.

Fault Determination

One of the primary tasks of an insurance adjuster is to determine who was at fault in the accident. They will review the police report, statements from involved parties and witnesses, photos of the scene, and any available video footage to piece together what happened.

Adjusters will assess factors such as traffic laws, road conditions, and each driver's actions leading up to the collision.

Extent of Damages

Insurance adjusters will thoroughly evaluate the extent of damages incurred in the accident. This includes assessing damage to vehicles, property, and any injuries sustained by the parties involved. Adjusters may request repair estimates, medical records, and bills to ascertain the financial impact of the accident.

Injuries and Medical Treatment

In 2021, there were a total of 39,508 fatal car accidents in the US. Unfortunately, this led to the loss of 42,939 lives. This means that for every 100,000 people in the country, there were about 13 deaths due to motor vehicle crashes.

Insurance adjusters will carefully review medical data in injury cases. Medical treatment records, such as ER visits, surgeries, diagnostic testing, prescription drugs, and therapy, will be examined. Adjusters may also consider pre-existing conditions that could impact the claim.


Proving a direct link between the injuries and the collision in motor accident cases is crucial. Insurance adjusters will determine if the claimed injuries match the type of collision.

They could speak with medical professionals to establish the cause-and-effect relationship between the accident and the injuries received.

Pre-existing Conditions

Insurance adjusters will investigate whether the claimant had any pre-existing medical conditions that could have been exacerbated by the accident. While pre-existing conditions do not necessarily negate a claim, they may influence the assessment of damages and compensation.

Witness Testimony

Witness testimony can provide valuable insight into how the accident occurred. Insurance adjusters will interview witnesses to gather additional information and corroborate the accounts provided by the parties involved. Credibility and consistency of the statements will be assessed in determining the validity of the claims.

Documentation and Evidence

Thorough documentation and evidence are essential in supporting a car accident claim. Insurance adjusters will review photos of the accident scene, vehicle damage, medical records, repair estimates, and any other relevant documentation the claimant provides. Consistent and detailed documentation strengthens the credibility of the claim.

Policy Coverage and Limits

Insurance adjusters will review the terms of the insurance involved to determine coverage and policy limits. Understanding the coverage available under each policy is crucial in assessing the potential compensation for damages. Adjusters will also consider any applicable deductibles, exclusions, and limits on liability.


Once the initial investigation is complete, insurance adjusters negotiate with the parties to settle. They will assess the strength of the evidence, the extent of damages, and the likelihood of success in litigation to determine a fair settlement. Insurance adjusters must be adept at negotiating and representing their client's interests.

Legal Considerations

In complex cases or disputes over liability, insurance adjusters may consult legal counsel to assess the legal implications and potential outcomes. Legal expertise helps insurance adjusters navigate the intricacies of car accident claims and ensure compliance with relevant laws and regulations.

Summing it up

Insurance adjusters play a pivotal role in evaluating car accident cases and determining the outcome of insurance claims. By understanding what insurance adjusters look for in a car accident case, claimants can prepare and present their claims effectively. 

Thorough documentation, cooperation with the investigation, and legal representation when necessary are critical factors in achieving a fair resolution in car accident claims.