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Last Updated: 2026
Atento image

Atento

Summary
History
Mission
Vision
References
Summaryarrow
Atento S.A., together with its subsidiaries, provides customer relationship management business process outsourcing services and solutions in Brazil, the Americas, Europe, the Middle East, and Africa. It offers a range of front and back-end services, including sales, customer care, technical support, collections, and back office. The company serves clients primarily in the telecommunications, financial services, consumer goods, retail, public administration, healthcare, travel, transportation, logistics, and technology and media sectors. It provides its services and solutions through digital channels, which include SMS, email, chats, social media and apps, and others, as well as through voice. The company was formerly known as Atento Floatco S.A. Atento S.A. was founded in 1999 and is based in Luxembourg.
Historyarrow

In 2000, Atento was launched in Spain, when Telefónica grouped its call center business in Spain and other Latin American countries into a subsidiary business unit.

Sale and flotation

In October 2012, Telefónica agreed to sell Atento to Bain Capital for $1.3bn. Under the terms of the deal, Atento would continue to provide services to the Telefónica Group for at least nine years after the agreement.In September 2014, Atento announces launch of Initial Public Offering . In October, the company filed with the U.S. Securities and Exchange Commissions for a $300 million IPO. Atento hired the investment-banking units of Morgan Stanley & Co , Credit Suisse Group AG CSGN.VX and Brazil's Itaú Unibanco Holding SA to handle the transaction.December 11, 2014. Atento announced the sale of its operations in the Czech Republic to Comdata SPA

Missionarrow
Atento's mission is to provide customer experience-driven solutions that help organizations achieve superior business performance through allowing them to create better customer journeys they deliver customer service excellence to their clients, adding value to their businesses.
Visionarrow
Atento’s vision is to become the ultimate choice for enterprise customer experience services and solutions, setting quality standards and providing access to superior customer experience services, regardless of geography or industry.
Referencesarrow

https://en.wikipedia.org/wiki/Atento

https://in.investing.com/equities/atento-sa

https://finance.yahoo.com/quote/ATTO/profile?p=ATTO

https://www.crunchbase.com/organization/atento

https://www.atento.com

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Leadership team
M
Mr. Anil Bhalla (Exec. Chairman)
M
Mr. Dimitrius Rogerio de Oliveira (CEO & Director)
M
Mr. Sergio Ribeiro Passos (Chief Financial Officer)
Products / Services
Housekeeping Service, Product Design
Number of Employees
Above 50,000
Address
Monterrey, Nuevo Leon, Mexico
Established
1999-01-01
Company Registration
SEC CIK number: 0001606457
Revenue
$1B+
Traded as
NYSE:ATTO
Website
https://www.atento.com
Social Media
linkedinx
Last Updated: 2026
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