Atento S.A., together with its subsidiaries, provides customer relationship management business process outsourcing services and solutions in Brazil, the Americas, Europe, the Middle East, and Africa. It offers a range of front and back-end services, including sales, customer care, technical support, collections, and back office. The company serves clients primarily in the telecommunications, financial services, consumer goods, retail, public administration, healthcare, travel, transportation, logistics, and technology and media sectors. It provides its services and solutions through digital channels, which include SMS, email, chats, social media and apps, and others, as well as through voice. The company was formerly known as Atento Floatco S.A. Atento S.A. was founded in 1999 and is based in Luxembourg.

History

In 2000, Atento was launched in Spain, when Telefónica grouped its call center business in Spain and other Latin American countries into a subsidiary business unit.

Sale and flotation

In October 2012, Telefónica agreed to sell Atento to Bain Capital for $1.3bn. Under the terms of the deal, Atento would continue to provide services to the Telefónica Group for at least nine years after the agreement.In September 2014, Atento announces launch of Initial Public Offering . In October, the company filed with the U.S. Securities and Exchange Commissions for a $300 million IPO. Atento hired the investment-banking units of Morgan Stanley & Co , Credit Suisse Group AG CSGN.VX and Brazil's Itaú Unibanco Holding SA to handle the transaction.December 11, 2014. Atento announced the sale of its operations in the Czech Republic to Comdata SPA

Mission

Atento's mission is to provide customer experience-driven solutions that help organizations achieve superior business performance through allowing them to create better customer journeys they deliver customer service excellence to their clients, adding value to their businesses.

Vision

Atento’s vision is to become the ultimate choice for enterprise customer experience services and solutions, setting quality standards and providing access to superior customer experience services, regardless of geography or industry.

Key Team

Mr. Gustavo Tasner (COO & South Regional Director)

Mr. Josh Ashby (Chief Delivery Officer & COO)

Mr. Hernan van Waveren (Director of Investor Relations)

Ms. Virginia Beltramini Trapero (Chief Legal Officer & Sec. of the Board)

Mr. Pablo Sanchez (Director of Marketing & ESG Director)

Ms. Kiomara Hidalgo (Global Chief People Officer)

Mr. Miguel Matey Marañón (Managing Director for Mexico & the North Region)

Recognition and Awards

Atento has been recognized for its excellence in customer service, technological innovation and its commitment to corporate responsibility. It has been awarded with the 2018 CRM Excellence Award from the Information Services Group, Top 40 Leader in Customer Experience from the Center for Customer Engagement, and Best Employer in Latin America by Aon Hewitt.

References

https://en.wikipedia.org/wiki/Atento

https://in.investing.com/equities/atento-sa

https://finance.yahoo.com/quote/ATTO/profile?p=ATTO

https://www.crunchbase.com/organization/atento

https://www.atento.com

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Leadership team

Mr. Anil Bhalla (Exec. Chairman)

Mr. Dimitrius Rogerio de Oliveira (CEO & Director)

Mr. Sergio Ribeiro Passos (Chief Financial Officer)

Products/ Services

Housekeeping Service, Product Design

Number of Employees

Above 50,000

Headquarters

Monterrey, Nuevo Leon, Mexico

Established

1999

Company Registration

SEC CIK number: 0001606457

Revenue

Above - 1B

Traded as

NYSE:ATTO

Social Media

URL

https://www.atento.com

Last updated: Tue Feb 25 2025

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Atento

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