Summary
Concentrix Corporation provides technology-infused customer experience (CX) solutions worldwide. The company provides CX process optimization, technology innovation, front- and back-office automation, analytics, and business transformation services. It also offers customer lifecycle management; customer experience/user experience strategy and design; digital transformation; and voice of the customer and analytics solutions. The company's clients include consumer electronics, technology, e-commerce, and health insurance companies, as well as global IPOs, social brands, and banks. Concentrix Corporation was incorporated in 2009 and is based in Fremont, California.
History
Concentrix was founded in 1991 and is part of the SYNNEX Corporation. Originally founded as Orsus Solutions, Inc., the company provides customer engagement and business transformation services in nearly 40 countries throughout North America, Latin America, Europe, Asia, and Africa. Their current CEO is Christopher Caldwell.
Mission
We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.
Vision
At Concentrix, we have a vision for creating an incredible customer experience for our clients and for the people who use our services. We want to exceed customer expectations through digital-first strategies and transformative customer engagement services.
Key Team
Ms. Jane Fogarty (Exec. VP of Legal & Corp. Sec.)
Mr. Cormac J. Twomey (Exec. VP of Global Operations & Delivery)
Ms. Winnie Sun (Sr. VP of Operations & Delivery)
Mr. David E. Stein (VP of Investor Relations)
Ms. Debbie Gonzalez (Sr. VP of Global Marketing & Communications)
Mr. Jason Marasigan (Sr. VP of Corp. Devel.)
Ms. Diane Hanson (Global VP of People Solutions)
Recognition and Awards
Concentrix won 13 awards in 2022 and 15 awards in 2021. In 2022, Concentrix won for Best Company for Women 2022, Best CEO 2022, Best Company Culture 2022, Happiest Employees, Best Career Growth 2022, Best CEOs for Diversity 2022, Best CEOs for Women 2022, Best Operations Team 2022, Best HR Team 2022, Best Marketing Team 2022, Best Places to Work in the Bay Area 2022, Best Global Culture 2022 and Best Company Outlook 2022. In 2021, Concentrix won for Best Company for Diversity 2021, Best Company for Women 2021, Best CEO 2021, Best Company Culture 2021, Best Company Happiness, Best Career Growth 2021, Best CEOs for Diversity 2021, Best CEOs for Women 2021, Best Sales Team 2021, Best Operations Team 2021, Best Marketing Team 2021, Best HR Team 2021, Best Places to Work in the Bay Area 2021, Best Global Culture 2021 and Best Company Outlook 2021. Based on 38,521 ratings and 1,330 participants, employees at Concentrix are very satisfied with their work experience. The overall culture score, 84/100 or A+, incorporates employee ratings based on their feedback on the Overall Culture, Perks And Benefits, Outlook and more.
References
United States 