Summary
IBEX Limited provides end-to-end technology-enabled customer lifecycle experience solutions in the United States and internationally. The company products and services portfolio includes ibex Connect, that offers customer service, technical support, revenue generation, and other value-added outsourced back-office services through the CX model, which integrates voice, email, chat, SMS, social media, and other communication applications; ibex Digital, a customer acquisition solution that comprises digital marketing, e-commerce technology, and platform solutions; and ibex CX, a customer experience solution, which provides a suite of proprietary software tools to measure, monitor, and manage its clients' customer experience. As of June 30, 2022, the company operated 34 customer engagement and four customer acquisition delivery centers. It serves banking and financial services, delivery and logistics, health tech and wellness, high tech, retail and e-commerce, streaming and entertainment, travel and hospitality, and utility industries. The company was formerly known as IBEX Holdings Limited and changed its name to IBEX Limited in September 2019. The company was incorporated in 2017 and is headquartered in Washington, District of Columbia. IBEX Limited is a subsidiary of The Resource Group International Limited.
History
The company began when Peter Helmetag and John Fernsell met in 1997. Fernsell said “Everything looked the same and didn’t work. It was all either Gore-Tex or polyester fleece.” In December 2017, Ibex announced that it would be shutting down its operations in February 2018 after the company's struggles in the outdoor market which led to the company laying off a third of its staff in November.In October 2019, Ibex relaunched as an online-only store, under the ownership of Flour Fund, which purchased the brand in early 2018, and the direction of Bonnie Shupe, and is now based in Boulder, Colorado.
Mission
IBEX Corporation is committed to helping companies improve the quality of their customer experience by enabling them to understand and optimize every touchpoint of the customer journey.
Vision
Our vision is to be the trusted partner for customer experience excellence by providing the best in class solutions and services to our clients around the world.
Key Team
Mr. Jim Ferrato (Chief Information Officer)
Mr. Daniel Bellehsen (Exec. VP of Investor Relations & Corp. Devel.)
Ms. Christy O'Connor (Gen. Counsel & Assistant Corp. Sec.)
Mr. Bruce N. Dawson (Chief Sales & Client Services Officer)
Ms. Julie M. Casteel (CMO & Chief Strategic Accounts Officer)
Mr. Paul Inson (Chief People Officer)
Mr. Jeffrey Cox (Pres of IBEX Digital & CX)
Recognition and Awards
IBEX Corporation has been the proud recipient of several awards and recognitions in the customer management and customer experience fields. In 2018, IBEX was recognized as a leader in customer experience management and customer service optimization by the Gartner Group, ranking among the top providers in the industry.
References
United States 