LiveChat Software S.A. develops and distributes software-as-a-service products for business-to-consumer and business-to-business text-based communications worldwide. It offers LiveChat, a tool that allows to communicate between Website visitor and its owner; ChatBot, which allows the creation of conversational chatbots for customer service teams that automates corporate communications; KnowledgeBase, a platform that lets companies to create knowledge bases for employees and clients; and HelpDesk, an application that enables companies to simplify team efforts for customer service via email. The company was founded in 2002 and is based in Wroclaw, Poland.

History

Founded in 2002 as LiveChat Sp. z o.o. in Wroc?aw, Poland, since October 2007 runs as a stock company.

In October 2006 50% of company stock was bought by Capital Partners S.A., an investment and consultancy firm publicly listed at Warsaw Stock Exchange. In February 2008 Capital Partners S.A. decided to follow its strategy of having fewer companies but larger individual transactions and sold its entire stake along with another 13% of company stock to another publicly listed company, Gadu-Gadu S.A. This way LiveChat Software became another Polish company in Naspers capital group, joining Gadu-Gadu and Allegro. pl.In January 2011, the management team sought to get back a controlling equity stake in the company and started a management buyout. After Naspers agreed in June 2011 to sell its entire stake, the founders teamed up with private equity firm Tar Heel Capital to finalize the buyout of the 60% stake. After the transaction was completed in September 2011, the founders own 60% of the stake, while Tar Heel Capital owns 40% of the company.LiveChat Software has been introduced to the Warsaw Stock Exchange in April 2014 with the symbol LVC.

Mission

At LiveChat, our mission is to help businesses provide better customer service and help to build customer loyalty and trust.

Vision

Our vision is to be the world's leading customer service and engagement software provider and the go-to provider of the industry's most comprehensive customer service solutions.

Key Team

Mr. Piotr Bednarek (Head of the Operation & Creative Officer)

Mr. Szymon Klimczak (CMO)

Mr. Bartosz Olchówka (Head of Devel.)

Recognition and Awards

LiveChat has been recognized by several awards, including being named one of the 10 Best Customer Engagement Software of 2020 by Capterra, one of the Best Places to Work in 2019 by Deloitte, and one of the Best Customer Service Solutions of 2019 by Business Insider.