LivePerson

Summary
LivePerson, Inc., together with its subsidiaries, provides conversational commerce software and Gainshare solutions. It operates in two segments, Business and Consumer. The Business segment enables brands to leverage LiveEngage's intelligence engine to connect with consumers through an integrated suite of mobile and online business messaging technologies. The Consumer segment facilitates online transactions between experts and users seeking information and knowledge through mobile and online messaging. The company offers the Conversational Cloud, an enterprise-class and cloud-based platform, which enables businesses and consumers to connect through conversational interfaces, such as in-app and mobile messaging. It also provides professional services and value-added business consulting services. The company sells its products through direct and indirect sales channels to Fortune 500 companies, Internet businesses, online merchants, small businesses, automotive dealers, universities, libraries, government agencies, and not-for-profit organizations. It operates in the United States, Canada, Latin America, South America, Europe, and the Asia-Pacific region. The company has strategic partnerships with TTEC that focuses on customer experience; and DMI to redefine customer experience with digital engagement, messaging, and artificial intelligence driven automation. LivePerson, Inc. was incorporated in 1995 and is headquartered in New York, New York.

History

LivePerson was founded in 1995 by Robert LoCascio. In April 2000, the company completed an initial public offering on the NASDAQ, in March 2011 its shares started trading also on the Tel Aviv Stock Exchange and are included in the TA-100 Index and the TA BlueTech Index.Since its founding, LivePerson expanded to include offices in UK, Israel, Australia, Germany, Netherlands, Italy, France and Japan. It has since closed all offices in favor of remote working.

LivePerson provides a web based engagement service, also referred to as click to chat.


Mission
LivePerson helps brands create Curiously Human™ digital experiences.

Vision
We want to give every person a trusted and loving conversational AI that would help them fulfill their most important intentions around things like their health, finances, and relationships with the trusted brands.

Key Team

Ms. Monica L. Greenberg (Exec. VP of Public Policy & Gen. Counsel)

Mr. Alan Gilchrest (Chief Technology Officer)

Mr. Chad Jonas Cooper (Sr. VP of Investor Relations)

Mr. Joe Bradley (Chief Scientist)

Ms. Ruth Zive (Chief Marketing Officer)

Mr. Jeff Balancio (Chief Information Officer)

Ms. Melanie Longdon (Sr. VP of People & Transformation)


Recognition and Awards
LivePerson won 1 award in 2016. In 2016, LivePerson won for Top Rated Managers. Based on 341 ratings and 34 participants, employees at LivePerson are less satisfied with their work experience. The overall culture score, 66/100 or C, incorporates employee ratings based on their feedback on the Outlook, Executive Team, Diversity and more.

References
LivePerson
Leadership team

Mr. Robert P. LoCascio (Founder, Chairman & CEO)

Mr. John Deneen Collins (Chief Financial Officer)

Mr. Norman M. Osumi (Sr. VP & Chief Accounting Officer)

Products/ Services
Business Intelligence, Customer Service, Internet, Software
Number of Employees
1,000 - 20,000
Headquarters
New York, New York, United States
Established
1995
Company Registration
SEC CIK number: 0001102993
Revenue
500M - 1B
Traded as
LPSN
Social Media
Fri Feb 23 2024
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