Last Updated: 2026

National Response Corporation

Summary

Summary

National Research Corporation provides analytics and insights that facilitate measurement and enhancement of the patient and employee experience in the United States and Canada. Its portfolio of subscription-based solutions provides actionable information and analysis to healthcare organizations across a range of mission-critical, constituent-related elements, including patient experience, service recovery, care transitions, health risk assessments, employee engagement, reputation management, and brand loyalty. The company also offers market insights solutions that allow the tracking of awareness, perception, and consistency of healthcare brands; assessment of competitive differentiators; and enhanced segmentation tools to evaluate needs, wants, and behaviors of communities through real-time competitive assessments and enhanced segmentation tools. In addition, it provides experience solutions, such as patient and resident experience, workforce engagement, health risk assessments, transitions, and improvement tools. Further, the company offers health risk assessment solutions that enable clients to segment populations and manage care for those who are most at risk, engage individuals, enhance preventative care, and manage wellness programs; and transitions solutions, which enable organizations to identify and manage high-risk patients to reduce readmissions, enhance patient satisfaction and support safe care transitions. Additionally, it provides transparency solutions that allow healthcare organizations to share picture of their organization and ensure content informs in consumer decision-making; and governance solutions for not-for-profit hospital and health system boards of directors, executives, and physician leadership. The company serves integrated health systems, post-acute providers, and payer organizations. National Research Corporation was founded in 1981 and is headquartered in Lincoln, Nebraska.

History

1981 - National Research Corporation was established.

1994 - Picker Institute was established and began to develop the Qualisys technology in the next year.

1998 - The company completed the acquisition of Healthcare Research Systems, Inc. for its patient experience surveys.

2001 - The company announced the purchase of Picker Institute's healthcare survey business, for new growth market.

2003 -The company completed the acquisition of Smaller World Communications in Canada.

2005 -The company completed the acquisition of Geriatric Health Systems LLC, indicating the beginning of the company’s Health Risk Assessments solutions.

2006 -The company completed the acquisition of TGI Group LLC to establish The Governance Institute.

2009 - The company completed the acquisition of My InnerView, famous for its long term care quality measurement and satisfaction surveys.

2010 - The company completed the acquisition of OCS HomeCare, famous for its home health and hospice clinical and outcomes analytics.

2014 - National Research Corporation completed the acquisition of Digital Assent, the first software company to publish star ratings from patient experience surveys.

2016 - National Research Corporation rebrands to NRC Health.

2020 - On Feb. 11th NRC Health suffered a cyber-attack which caused a company wide shutdown of operations.

Mission

The mission of National Response Corporation is to provide unparalleled customer service, unmatched technical expertise and significant experience in emergency response and facilities services.

Vision

National Response Corporation's vision is to be the preeminent global provider of comprehensive emergency response services, including oil spill response, marine and environmental remediation, cost recovery, site investigation, and facility services.

References

https://en.wikipedia.org/wiki/National_Research_Corporation

https://in.investing.com/equities/blom-(ol)

https://finance.yahoo.com/quote/NRC/profile?p=NRC

https://www.crunchbase.com/organization/national-response

https://nrchealth.com

Leadership team

Mr. Michael D. Hays (Founder, CEO, Pres & Director)

Mr. Kevin R. Karas CPA, CPA (Sr. VP of Fin., CFO, Treasurer & Sec.)

Ms. Jona S. Raasch (Chief Operating Officer)

Products / Services

Commercial, Environmental Consulting, Industrial, Oil and Gas, Transportation

Number of Employees

500 - 1000

Address

Great River, New York, United States

Established

1991-01-01

Net Income

S_20M_100M

Revenue

100M - 500M

Traded as

NYSE:NRCG

Website

https://nrchealth.com

Last Updated: 2026