Summary
NICE Ltd., together with its subsidiaries, provides cloud platforms for AI-driven digital business solutions worldwide. It offers CXone, a cloud native open platform that supports contact centers ranging from small single sites to distributed remote agents and enterprises; Enlighten, an AI engine for CX that discovers automation opportunities for self-service; digital-entry points solutions that enable organizations to address consumers' needs; and journey orchestration solutions that empower organizations to connect and route customers to deal with the customer's request, and connecting them using real time AI-based routing. The company also provides smart self service solutions that empower organizations to build intelligent automated conversations based on data; and prepared agent solutions and tools enable contact center agents to guide and alert them in real time so they can provide resolutions; complete performance solutions that help organizations to record structured and unstructured customer interaction and transaction data; and NICE Evidencentral, an digital evidence management platform for public safety emergency communications, law enforcement, and criminal justice helps agencies. In addition, it offers X-Sight, is an open and flexible AI-cloud platform for financial crime and compliance; Xceed, a cloud platform for comprehensive AML and fraud prevention for small and mid-sized organizations; data intelligence solutions that enable organizations to turn raw data into comprehensive actionable intelligence to prevent and detect financial crimes; AI and analytics technologies to detect and prevent financial crimes in real-time; money laundering and fraud prevention solutions that help organizations adhere to capital markets compliance and anti-money laundering compliance regulations; intelligent investigations solutions; and self-service solutions that provide organizations with customization and self-development capabilities. The company was formerly known as NICE-Systems Ltd. and changed its name to NICE Ltd. in June 2016. NICE Ltd. was founded in 1986 and is based in Ra'anana, Israel.
History
The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities.
The primary listing of the company's shares is on the Tel Aviv Stock Exchange; where it is part of the TA-35 Index.
Barak Eilam became CEO in April 2014, replacing Zeevi Bregman. Eilam previously headed the company's Americas division. As of November, 2020 the company had ~6,800 employees.
NICE was founded in 1986 as Neptune Intelligence Computer Engineering (NICE) by 7 Israeli former army colleagues. The company initially focused on developing technology for security and defense applications, but soon refocused their efforts on civilian applications, mainly for contact center, financial services and business intelligence markets.
Mission
We protect people’s money, ensure their safety and improve their experiences.
Vision
NICE vision is to become the leader in operational intelligence, helping business make sense of the many disparate pieces of data that inform their decisions and enable better decision-making.
Key Team
Mr. Yaron Hertz (Pres of Nice Americas)
Mr. Craig B. Costigan (Chief Exec. Officer of NICE Actimize)
Ms. Beth Gaspich (Chief Financial Officer)
Ms. Tali Mirsky-Lachman (Corp. VP, Gen. Counsel & Corp. Sec.)
Ms. Shiri Neder (Exec. VP of HR)
Mr. Christopher P. Wooten (Exec. VP of Nice Vertical Markets)
Mr. John Edward O'Hara (Pres of Nice Emea)
Recognition and Awards
CX Solutions - 2020 Motivation & Engagement Award, Gartner Magic Quadrant for Fraud Detection & Prevention - 2017 and 2018, Gartner Magic Quadrant for Social Media Analysis - 2017 and 2018
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