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Permanent TSB

Permanent TSB
Leadership team

Ms. Nicola O'Brien (CFO, Head of External Reporting & Investor Relations and Exec. Director)

Mr. Peter Vance (Chief Operating Officer)

Mr. Eamonn Crowley (CEO & Exec. Director)

Products/ Services
Banking, Customer Service, Financial Services, Insurance
Number of Employees
1,000 - 20,000
Headquarters
Dublin, Dublin, Ireland
Established
1884
Revenue
100M - 500M
Traded as
OTC Pink:ILPMF
Social Media
Overview
Location
Summary
Permanent TSB Group Holdings plc provides financial services to retail, and small and medium sized enterprises. It offers current accounts; retail, corporate, and institutional deposits; mortgages; consumer finance, including term loans, credit cards, and overdrafts; treasury assets; and wholesale funding services. The company also offers mobile and online banking services. It operates through a network of 25 branches in Dublin region, 25 branches in South and East region of the Republic of Ireland, 26 branches in North and West region of the Republic of Ireland. The company was formerly known as Irish Life & Permanent Group Holdings plc and changed its name to Permanent TSB Group Holdings plc in May 2012. Permanent TSB Group Holdings plc was founded in 1816 and is headquartered in Dublin, Ireland.
History

The bank is historically derived from three different companies:

Irish Life Assurance

Irish Permanent Building Society

Trustee Savings Bank Irish Life Assurance plc and the Irish Permanent Building Society merged to form the Irish Life and Permanent Group in 1999 and the merged entity acquired the Trustee Savings Bank in 2001.

Irish Life Assurance

Irish Life was a life assurance company created in 1939 with state assistance and concentrated on life assurance and investment products.

The City of Dublin Assurance Company, Limited;

the Irish Life and General Assurance Company, Limited;

the Irish National Assurance Company, Limited; and

the Munster and Leinster Assurance Company, Limitedwere amalgamated.Later some British companies shed their Irish operations, and merged them into this new company. They were:

the Prudential,

the Britannic,

the Liverpool Victoria Friendly Society,

the Pearl, and

the Refuge.Shares in the business were sold to the public in July 1991. In 1965 Irish Life entered the UK market and competed against its former parent, initially under its own name.In 1999, Irish Life Assurance plc and the Irish Permanent Building Society merged to form the Irish Life and Permanent Group. In March 2012, Irish Life Assurance was sold to the Irish State for €1.3 billion as part of a bank recapitalisation programme following the Irish financial crisis.

Irish Permanent Building Society

Permanent TSB, previously the Irish Permanent Building Society, was founded as The Irish Temperance Permanent Benefit Building Society which was founded in 1884. In 1940 under new managing director Edmund Farrell its name was changed to Irish Permanent Building Society. Farrell, and later his son, Edmund Farrell Jnr managed the building society until about 1990.In 1992 Irish Permanent Finance, specialising in auto finance, was established.In 1992 branch operations were opened in London and Belfast.In 1992 a Banking subsidiary established in the Isle of Man.In 1994 the Irish private banking operation of Guinness & Mahon was acquired.In 1996 Capital Home Loans, a UK mortgage lender, was acquired.It was a mutual organisation, jointly owned by those saving and borrowing. It demutualised to form a plc on 21 September 1994. Irish Permanent was a predominantly personal banking and mortgage company and in 2001 acquired the Irish Trustee Savings Bank from the Government of Ireland.

Trustee Savings Bank

The origins of the TSB Bank date back to 1816 when the first Irish Savings Bank was established in Waterford. Shortly afterwards, savings banks were established in Cork, Dublin, Monaghan and Limerick.

The Dublin and Monaghan banks merged in 1977, followed by the amalgamation of the Cork and Limerick banks in 1986.

In 1988, Waterford was incorporated into the Dublin bank and finally, in 1992, Cork and Limerick Savings Bank amalgamated with Trustee Savings Bank Dublin, to form TSB Bank. It was purchased by Irish Life and Permanent from the Government of Ireland in 2001.

Recent history

During the Irish banking crisis the group was split. The profitable Irish Life Group was purchased by the government for €1.3 billion, and subsequently sold to Great-west Lifeco in July 2013. The bank received a further €2.7 billion of capital from the Irish State, bringing it into majority state ownership.The bank has over one million customers in Ireland. The chief executive of Permanent TSB is Eamonn Crowley, who succeeded Jeremy Masding in that capacity in June 2020.In March 2011 during the Irish banking crisis the bank was said to be in need of an external €4.0 billion bailout.In February 2011 SEB acquired Irish Life International Ltd , so it now operates under the corporate name Life International Assurance Company Limited.On 19 February 2013, Great-West Lifeco of Canada announced its acquisition of the Irish Life Group for €1.3 billion. This was disputed by the shareholders. The Supreme Court gave its judgement on 9 July 2013, rejecting the shareholders' application to delay the sale, pending the hearing of their challenge of the sale. This was heard on 21 January 2014, and concluded on 13 February 2014. Judgement was reserved and on 15 August 2014 the case was referred to Europe.In October 2016, the US bank Cerberus Capital Management bought the UK loan book.In July 2022, Permanent TSB received approval to acquire a €7.6 billion Ulster Bank by the Competition and Consumer Protection Commission , along with 25 branch properties. Former competitor, Ulster Bank had announced its withdrawal of services from the Republic of Ireland in February 2021.

Mission
At Permanent TSB, we aspire to be the most trusted and respected financial services provider in Ireland. We are dedicated to our customers, providing them with innovative products, services and value-for-money solutions.
Vision
Our mission is to provide an unbeatable customer experience wherever and whenever our customers interact with us.
Key Team

Mr. Tom Hayes (Group Chief Technology Officer)

Mr. Andrew Walsh (Chief Legal Officer)

Leontia Fannin (Head of Corp. Affairs & Communications)

Mr. Ger Mitchell (Director of HR & Corp. Devel.)

Mr. David Curtis (Interim Chief Risk Officer)

Mr. Gerald Walter Hickey (Managing Director of Capital Home Loans)

Ms. Claire Heeley (Head of Group Internal Audit)

Recognition and Awards
Permanent TSB continues to win award for its innovative products, excellent customer service and competitive pricing. In 2019, the Bank was voted best at online banking, best online savings accounts and best current account provider by consumers.
References

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Permanent TSB
Leadership team

Ms. Nicola O'Brien (CFO, Head of External Reporting & Investor Relations and Exec. Director)

Mr. Peter Vance (Chief Operating Officer)

Mr. Eamonn Crowley (CEO & Exec. Director)

Products/ Services
Banking, Customer Service, Financial Services, Insurance
Number of Employees
1,000 - 20,000
Headquarters
Dublin, Dublin, Ireland
Established
1884
Revenue
100M - 500M
Traded as
OTC Pink:ILPMF
Social Media