Summary
TDCX Inc., together with its subsidiaries, provides outsource contact center services for technology and other blue-chip companies in Singapore, Malaysia, Thailand, the Philippines, Japan, China, Spain, India, Colombia, South Korea, and Romania. It offers digital customer experience solutions, including after-sales service and customer support across various industry verticals, such as travel and hospitality, digital advertising and media, fast-moving consumer goods, technology, financial services, fintech, government and non-governmental organizations, gaming, e-commerce, and education. The company also provides sales and digital marketing services that help its clients to market their products and services to their potential customers in the business-to-consumer and business-to-business markets; and content monitoring and moderation services that create a safe and secure online environment for social media platforms by providing human interaction to content moderation services. In addition, it offers workspaces to its existing clients; and human resource and administration services. The company was formerly known as TDCX Capital Pte Ltd and changed its name to TDCX Inc. in January 2021. TDCX Inc. was founded in 1995 and is headquartered in Singapore. TDCX Inc. operates as a subsidiary of Transformative Investments Pte Ltd.
History
TDCX was founded in 2018 with a mission to boost businesses with customer experience and analytics solutions. Today, we are a team of more than 150 professionals across Asia Pacific, Europe, and the Americas, advising clients in more than 50 countries.
Mission
Our mission is to become the leading digital transformation partner for organizations of all sizes, from startups to Fortune 500s, helping them make the most of their customer experience and analytics capabilities.
Vision
Our vision is to empower organizations with the tools and insights needed to build and sustain long-lasting customer experiences that drive business growth.
Key Team
Mr. Byron J. Fernandez (Exec. VP of Malaysia & India and Group Chief Information Officer)
Ms. Sophie Chelmick (Sr. VP of EMEA)
Mr. Andy Cranshaw (Sr. VP of Learning & Devel.)
Mr. Loh Jiet Lim (Head of Investor Relations)
Ms. Meera Karmakar (Gen. Counsel)
Mr. Edward Goh C.F.A. (Exec. VP of Corp. Devel. & Director)
Mr. Chee Gay Lim (Group Chief HR Officer)
Recognition and Awards
TDCX has been recognized for its excellence in customer experience by various industry analysts and publications, including Gartner, Forrester, and the Financial Times. In 2020, TDCX was the recipient of the Singapore Business Review Business Excellence Awards for Customer Service Professional of the Year.
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