TTEC

#8163

Rank

$198.04M

Marketcap

United States

Country

Leadership team

Mr. Kenneth D. Tuchman (Chairman & CEO)

Mr. Dustin J. Semach (Chief Financial Officer)

Ms. Regina M. Paolillo (Global Chief Operating Officer)

Products/ Services

Consulting, Information Technology, Open Source, Outsourcing, Software, Wealth Management

Number of Employees

Above 50,000

Headquarters

Englewood, Colorado, United States

Established

1982

Company Registration

SEC CIK number: 0001013880

Net Income

100M - 500M

Revenue

Above - 1B

Traded as

TTEC

Social Media

URL

https://www.ttec.com

Overview

Location

Recognition and Award

References

Summary

TTEC Holdings, Inc., a customer experience technology and services company, that designs, builds, orchestrates, and delivers digitally enabled customer experiences designed for various brands. It operates in two segments, TTEC Digital and TTEC Engage. The TTEC Digital segments designs, builds, and operates robust digital experiences for clients and their customers through the contextual integration and orchestration of customer relationship management, data, analytics, customer experience as a service technology, and intelligent automation to ensure customer experience (CX) outcomes. The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, tech support, order fulfillment, customer acquisition, growth, and retention services; and delivers digitally enabled back office and industry specific specialty services, such as AI operations, content moderation, and fraud management services. It serves clients in the automotive, communication, financial services, government, healthcare, logistics, media and entertainment, e-tail/retail, technology, transportation, and travel industries with operations in the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom. The company was formerly known as TeleTech Holdings, Inc. and changed its name to TTEC Holdings, Inc. in January 2018. TTEC Holdings, Inc. was founded in 1982 and is headquartered in Englewood, Colorado.

History

Founding and early developments

The company was founded in 1982 by Kenneth D. Tuchman under the name TeleTech Holdings, Inc. In 1986, the company moved to Sherman Oaks, California.

By 1995, it had added call centers in other states. In 1996 it completed its IPO.

International growth and recent development

After the completion of its IPO global operations begin. In 1998, the company expands to Scotland, Canada, Argentina and Brazil. Three years later the expansion continues, centers were opened in the Philippines. In 2006, TeleTech acquired Direct Alliance.

In 2010, TeleTech acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group. The same year, the company expands into the Middle East. Four years later, it grew its presence in Europe by starting operations in Sofia, Bulgaria.

Mission

Accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands.

Vision

We combine service design, strategic consulting, technology\r\nplatforms and operations excellence to deliver experiences that\r\ncaptivate customers and dramatically improve the bottom line.

Key Team

Paul Miller (Head of Investor Relations, Sr. VP & Treasurer)

Ms. Margaret B. McLean (Chief Risk Officer, Gen. Counsel & Corp. Sec.)

Ms. Michelle Swanback (Pres & CEO of TTEC Engage)

Mr. Jim Sheehan (Chief Operating Officer of Digital)

Mr. Rob Dravenstott (Chief Information Officer)

Mr. Nick Cerise (Chief Marketing Officer)

Mr. Michael Wellman (Chief People Officer)

Recognition and Awards

TTEC won 1 award in 2022 and 1 award in 2021. In 2022, TTEC won for Best Places to Work in Denver 2022. In 2021, TTEC won for Best Operations Team 2021. Based on 12,239 ratings and 481 participants, employees at TTEC are very satisfied with their work experience. The overall culture score, 77/100 or A, incorporates employee ratings based on their feedback on the Professional Development, Leadership, eNPS and more.