UserTesting, Inc. engages in the operation of a software-as-a-service (SaaS) platform that enables organizations to know experiences of people as they engage with products, designs, apps, processes, concepts, or brands in the United States, the United Kingdom, and internationally. Its platform captures customer perspectives from targeted audiences who share their thoughts for digital, real-world, or omnichannel experiences. The company sells through a direct selling motion and field sales representatives; and inside sales organization that sells to mid-market, and small and medium-sized business customers. It serves customers in B2B and B2C technology, retail and e-commerce, consumer products, automotive, financial services, travel and hospitality, media entertainment, public, gaming, education, healthcare, transportation, food and beverage, manufacturing, and professional service industries. The company was incorporated in 2007 and is headquartered in San Francisco, California.

History

UserTesting was founded in 2008 and is based in San Francisco, California. It has offices in both the U.S. and Europe. Since then, the company has grown to become one of the largest providers of human insights for companies worldwide, offering services in over 65 countries and 18 languages.

Mission

To make it easy for companies to get fast and actionable insights from real people.

Vision

To empower businesses to make better decisions and build better products by generating unbiased feedback from real people.

Key Team

Ambyr O'Donnell (VP, Gen. Counsel & Sec.)

Mr. David A. Satterwhite (Chief Revenue Officer)

Mr. Matthew Zelen (Chief Operating Officer)

Sabrina Mekhalfa (Chief Accounting Officer)

Mr. Kaj van de Loo (Chief Technology Officer)

Ms. Michelle Huff (Chief Marketing Officer)

Ms. Janelle Estes (Chief Insights Officer)

Recognition and Awards

UserTesting has been recognized as a leader in customer experience research, winning awards from companies like Gartner and the Web Marketing Association. It is also featured on many industry lists, including Capterra's Top 20 Most User-friendly UX Research Tools and BuiltIn's Best UX Research Tools of 2021.