UserTesting, Inc. engages in the operation of a software-as-a-service (SaaS) platform that enables organizations to know experiences of people as they engage with products, designs, apps, processes, concepts, or brands in the United States, the United Kingdom, and internationally. Its platform captures customer perspectives from targeted audiences who share their thoughts for digital, real-world, or omnichannel experiences. The company sells through a direct selling motion and field sales representatives; and inside sales organization that sells to mid-market, and small and medium-sized business customers. It serves customers in B2B and B2C technology, retail and e-commerce, consumer products, automotive, financial services, travel and hospitality, media entertainment, public, gaming, education, healthcare, transportation, food and beverage, manufacturing, and professional service industries. The company was incorporated in 2007 and is headquartered in San Francisco, California.


UserTesting was founded in 2008 and is based in San Francisco, California. It has offices in both the U.S. and Europe. Since then, the company has grown to become one of the largest providers of human insights for companies worldwide, offering services in over 65 countries and 18 languages.

To make it easy for companies to get fast and actionable insights from real people.

To empower businesses to make better decisions and build better products by generating unbiased feedback from real people.

Key Team

Ambyr O'Donnell (VP, Gen. Counsel & Sec.)

Mr. David A. Satterwhite (Chief Revenue Officer)

Mr. Matthew Zelen (Chief Operating Officer)

Sabrina Mekhalfa (Chief Accounting Officer)

Mr. Kaj van de Loo (Chief Technology Officer)

Ms. Michelle Huff (Chief Marketing Officer)

Ms. Janelle Estes (Chief Insights Officer)

Recognition and Awards
UserTesting has been recognized as a leader in customer experience research, winning awards from companies like Gartner and the Web Marketing Association. It is also featured on many industry lists, including Capterra's Top 20 Most User-friendly UX Research Tools and BuiltIn's Best UX Research Tools of 2021.

Leadership team

Mr. Andrew MacMillan (Chairman, CEO & Pres)

Mr. Darrell Benatar (Co-Founder & Director)

Mr. Jonathan Pexton (Chief Financial Officer)

Products/ Services
Consumer Research, Market Research, Marketing Automation, Product Management, SaaS
Number of Employees
100 - 500
San Francisco, California, United States
Company Registration
SEC CIK number: 0001557127
100M - 500M
Traded as
Social Media

Businessabc provides a digital business directory, resources, a marketplace, and a digital blockchain AI certification for businesses, organisations, and professionals.

Follow Us
Produced by
In collaboration with

Copyright 2023 © Businessabc powered by ztudium