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Verint Systems

#5316

Rank

$1.11B

Marketcap

US United States

Country

Verint Systems
Leadership team

Mr. Dan Bodner (CEO & Chairman)

Mr. Elan Moriah (Pres)

Mr. Douglas E. Robinson (Chief Financial Officer)

Products/ Services
Cyber Security, Information Technology, Security, Software
Number of Employees
1,000 - 20,000
Headquarters
Melville, New York, United States
Established
1994
Company Registration
SEC CIK number: 0001166388
Net Income
20M - 100M
Revenue
500M - 1B
Traded as
VRNT
Social Media
Overview
Location
Summary
Verint Systems Inc. provides customer engagement solutions worldwide. It offers various applications for use in Forecasting and Scheduling, which understands the work needed to meet and exceed customer expectations; Quality and Compliance that uses automation and analytics for customer interactions for attended and self-service channels; Interaction Insights, which extracts insights from structured and unstructured customer interactions and activities; Real-Time Work that supports in-the-moment workforce activities; Engagement Channels, an application for messaging, social, chat, email, and interactive voice response; Conversational AI, an intelligent virtual assistant application to enable human-like conversations across every channel; Engagement Orchestration, an application that improves employee efficiency, time to resolution, compliance, and customer satisfaction with workflows; Knowledge Management, which help agents to deliver stellar service with tools. The company also provides Experience Management application which collect and analyze customer experience data, as well as customer engagement cloud platform services. Verint Systems Inc. was incorporated in 1994 and is headquartered in Melville, New York.
History

Founding, early years

Verint started as Comverse Technology's Comverse Infosys business unit, which was created in 1999 although it was also incorporated in Delaware in February 1994 as a wholly owned subsidiary of Comverse Technology. Verint's initial focus was on the commercial call recording market, which at the time was transitioning from analog tape to digital recorders. On June 7, 1999, the company released an Internet Call Waiting service.

Expansion and name change

In 1999, Comverse Infosys was combined with another division of Comverse focused on security and the communications interception market. In 2001, Verint expanded into video security by combining with Loronix Information Systems, Inc., which had been previously acquired by Comverse. In 2002, Comverse Infosys changed its name to Verint Systems Inc.

IPO, acquisitions

In May 2002, Verint completed an IPO and became a public company, although it was still majority owned by Comverse Technology. Since 2006 Verint has acquired several other companies such as MultiVision Intelligent Surveillance Limited, a networked video security business; CM Insight Limited, a UK-based, customer management company; Mercom Systems Inc., an interaction recording and performance evaluation company; ViewLinks Euclipse Ltd., a provider of data mining and link analysis software; and Witness Systems, Inc. a workforce optimization company.In July 2008 Amit Bohensky founded Focal-Info, a software company focused on web data extraction and analytics. The following month Focal-Info had been bought by Verint for an undisclosed amount, with Bohensky hired back on to lead Focal-Info's "extendend activity" within Verint. A subsequent acquisition was of Iontas, in early 2010, a provider of desktop analytics solutions.Beginning with a stock options backdating scandal in 2006, parent company Comverse Technology suffered a series of financial reporting problems, losses and layoffs, with one consequence that both Comverse and Verint were delisted from the NASDAQ stock market in 2007 and ended up on the Pink Sheets. In July 2010, Verint was relisted on the NASDAQ stock market under the symbol VRNT. By that year, there was considerable talk that Comverse Technology would sell its remaining interest in Verint, with some private equity firms mentioned as possible buyers. In September 2011, Verint acquired Global Management Technologies Corporation, paying around $25 million for it.

Full independence

In August 2012, Verint announced that it would buy out Comverse Technology's stake in it, in a transaction valued at around $800 million. An FBR Capital Markets analyst said the move "finally eliminates a major overhang on the name by removing Comverse's majority ownership stake." The deal was finalized in February 2013.On February 3, 2014, Verint Systems completed acquisition of KANA Software Inc. from Accel-KKR for $514.2 million.On November 16, 2016, Verint Systems completed acquisition of the customer experience software company OpinionLab for an undisclosed amount.On December 19, 2017, Verint Systems completed acquisition of the Intelligent Virtual Assistant company Next IT for $30 million cash plus up to $21 million in future payments.On February 1, 2021, Verint spun off Cognyte, a division catering to governments, to become a pure-play customer engagement vendor.

Mission
To Empower Organizations to Make More Informed Decisions by Capturing, Analyzing, and Applying Actionable Intelligence.
Vision
To be the global leader in Actionable Intelligence Solutions for Customer Experience Optimization and Security Intelligence.
Key Team

Mr. Peter D. Fante (Chief Admin. Officer)

Mr. Robert Scudiere (Chief Technology Officer)

Mr. Matthew H. Frankel (Director of Investor Relations & Corp. Devel.)

Jonathan Kohl (Sr. VP, Gen. Counsel & Corp. Sec.)

Mr. Alan Roden (Chief Corp. Devel. Officer)

Ms. Celia T. Fleischaker (Chief Marketing Officer)

Ms. Michelle Meurer (Sr. VP of HR)

Recognition and Awards
Verint has been recognized with numerous awards, including being named as Global Leader in Analytics by Communications Applications magazine, Top Customer Engagement Software provider by Gartner in its Magic Quadrant, and Global Leader in Customer Experience Management Software by Research in Action.
References

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Verint Systems
Leadership team

Mr. Dan Bodner (CEO & Chairman)

Mr. Elan Moriah (Pres)

Mr. Douglas E. Robinson (Chief Financial Officer)

Products/ Services
Cyber Security, Information Technology, Security, Software
Number of Employees
1,000 - 20,000
Headquarters
Melville, New York, United States
Established
1994
Company Registration
SEC CIK number: 0001166388
Net Income
20M - 100M
Revenue
500M - 1B
Traded as
VRNT
Social Media