Yatra Online, Inc. operates as an online travel company in India and internationally. It operates in Air Ticketing, and Hotels and Packages, and Other Services segments. The company provides travel-related services, including domestic and international air ticketing, hotel bookings, homestays, holiday packages, bus ticketing, rail ticketing, cab bookings, and ancillary services for leisure and business travelers. It also offers various services, including exploring and searching comprises web and mobile platforms that enable customers to explore and search flights, hotels, holiday packages, buses, trains, and activities through its website, www.yatra.com. In addition, the company provides its services through mobile applications that comprise Yatra, a mobile interface; Yatra Web Check-In, an application for flight check-in process for travelers; and Yatra Corporate, a self-booking application for business customers. Further, it offers tours, sightseeing, shows, and event services; rail and cab services, and other ancillary travel services; and sells travel vouchers and coupons. As of March 31, 2022, the company served approximately 12.4 million customers. Yatra Online, Inc. was incorporated in 2005 and is based in Gurugram, India.

History

In April 2012, it became the second-largest online travel service in India, with a 30 percent share of the ?370 billion market for online travel-related transactions. It launched “holiday-cum-shopping card” with State Bank of India .In November 2013, Yatra.com launched e-gift cards in collaboration with Qwikcilver.In January 2016, Yatra.com appointed Vikrant Mudaliar as a chief marketing officer. He previously served as chief sales and marketing officer at Lenskart.com. It was publicly listed on the NASDAQ under the ticker symbol YTRA in December of the same year.In July 2019, Ebix, a US-based company, planned to acquire Yatra.com but the acquisition was cancelled in June 2020.In June 2020, Yatra.com announced an underwritten public offering at $11.5 mn and laid off about 400 employees around the same time.In June 2021, Yatra collaborated with Oyo Rooms, Airbnb, and EaseMyTrip to form the Confederation of Hospitality, Technology and Tourism Industry , an industry body for the tourism sector of India.

Acquisitions

Yatra.com made three acquisitions: ticket consolidator Travel Services International in October 2010, global distribution system provider Magicdom and Indian events and entertainment portal BuzzInTown. All were acquired for undisclosed amounts. In July 2012, Yatra.com acquired a 100% stake in Travelguru. In 2016, Yatra.com acquired-hired Mumbai-based Travel-logs.in, which specializes in customized city walks and private tours.

Mission

Yatra.com’s mission is to empower people to discover and experience the world by providing the necessary tools and resources at their convenience.

Vision

Yatra.com’s vision is to be the one-stop shop for all travel requirements and be the most trusted and preferred travel partner.

Key Team

Mr. Manish Hemrajani (VP of Corp. Devel. & Investor Relations)

Mr. Rohan Mittal (Group Chief Financial Officer)

Mr. Anuj Kumar Sethi (Principal Financial Officer & Principal Accounting Officer)

Mr. Rajesh Bhanot (Chief Customer Experience Officer)

Mr. Gautam Kaul (Chief Operating Officer of Inbound Division- Yatra Exotic Routes)

Recognition and Awards

Yatra.com has received numerous awards and accolades, including being named as ‘India’s number one online travel agency’ by The Economic Times, ‘Best outbound travel agency’ by Satguru Travel & Hospitality, ‘Best travel management company in the country’ at the Frost & Sullivan India Retail Travel Awards, and ‘Number one online travel agency in India’ at the India Travel Awards West.