Advanced Process Management (APM)

APM is a global health and human services company with a team of over 13,000 dedicated individuals across 11 countries. Their mission is to enable better lives, and this purpose is the driving force behind our work and continuous growth.

their commitment to excellence and exceptional service permeates every interaction we have. Since their humble beginnings in 1994 as a small team in Perth, Western Australia focused on vocational rehabilitation for injured workers, we have expanded our reach and evolved into an international provider of human services.

Today, they operate in more than 1,000 locations spanning Australia, the United Kingdom, Canada, the United States of America, New Zealand, Germany, Switzerland, Spain, Sweden, Singapore, and South Korea. The teams make a profound social impact on the lives of individuals facing injury, illness, disability, unemployment, hardship, or vulnerability.

They empower people of all ages to achieve their ambitions and aspirations. Through a comprehensive range of services, they enable sustainable employment, independence, improved health and well-being, and increased social participation. Annually, APM supports over 2 million individuals globally, enhancing their quality of life.

APM emerged in 1994 onto the scene with a vision to provide vocational rehabilitation services. With humble beginnings, APM started its operations in Western Australia, offering support to individuals seeking to overcome barriers and reintegrate into the workforce.

Driven by a commitment to excellence and a desire to expand its reach, APM swiftly expanded its service offerings and geographical presence. In the following years, APM opened offices in Victoria, Queensland, South Australia, New South Wales, and Canberra, and even ventured into the Northern Territory, Tasmania, and Darwin. This marked a significant milestone for APM, transforming it into a truly national company, with a presence in every state and territory of Australia.

As APM continued to grow, it established itself as a leader in providing vocational rehabilitation services. In 2000, APM further expanded its horizons, setting foot in Darwin, Alice Springs, Hobart, and Launceston, solidifying its interstate presence.

Embracing the challenges and opportunities presented by the evolving landscape, APM secured major contracts and appointments with employers, offering a range of occupational rehabilitation and counselling services. These achievements allowed APM to establish a reputable name in the industry, recognized for its quality services and commitment to client satisfaction.

The years rolled on, and APM's dedication to making a positive impact on individuals' lives remained unwavering. In 2005, APM achieved ISO accreditation on a national basis, further cementing its commitment to excellence and quality standards.

As time went by, APM's focus expanded beyond vocational rehabilitation services. In 2006, the company introduced the Job Capacity Account services, which quickly garnered success, securing a 50% market share within just six months.

APM's growth trajectory continued unabated, and in 2007, it achieved a significant milestone by winning over 33% of the Australian Government's Vocational Rehabilitation Services contract. Covering 48 Employment Service Areas and 77 sites, this success further solidified APM's position as a key player in the industry.

The years that followed witnessed a series of strategic acquisitions and expansions for APM. In 2011, APM secured its first contract in the United Kingdom, providing employment services assessments. The company continued to expand its service offering and geographic footprint, extending its reach into New Zealand, where it won a national contract to provide vocational rehabilitation services.

In 2015, APM achieved a major breakthrough, becoming the largest provider of Disability Employment Services in Australia. This marked a turning point for the company, as it became increasingly recognized for its expertise and support in helping individuals with disabilities overcome barriers to employment.

APM's journey continued to be defined by its commitment to innovation, growth, and making a positive impact. The company expanded its services to encompass home-based aged care, job active employment services, and NDIS Local Area Coordinator services. These expansions enabled APM to serve a broader range of individuals, from older adults in need of care to job seekers and participants in the National Disability Insurance Scheme.

Throughout the years, APM's reputation for excellence grew, leading to a series of significant acquisitions, including Konekt, MCI, and Early Start Australia. These acquisitions further diversified APM's service offerings and enhanced its market share in employment services, workplace health, and injury management.

Today, APM stands as a leading mission-driven human services organization, operating in multiple countries and employing thousands of dedicated professionals. With a global footprint spanning Australia, the United Kingdom, New Zealand, the United States, Sweden, and Canada, APM continues to empower individuals, businesses, and communities, creating opportunities and transforming lives.

The mission of APM is to empower individuals to reach their full potential and lead fulfilling lives. APM believes that every person, regardless of their background or circumstances, deserves the opportunity to thrive and contribute to society. By providing a range of high-quality services, APM aims to break down barriers, create opportunities, and support individuals in achieving their goals.

At the heart of APM's mission is a deep commitment to inclusivity and equality. APM recognizes the inherent worth and dignity of every individual, fostering an environment that embraces diversity and promotes fairness. Through its services, APM strives to address social inequalities and ensure that everyone has equal access to opportunities for employment, education, and personal growth.

APM envisions a future where individuals and communities thrive, where barriers are dismantled, and where everyone has equal opportunities to reach their full potential. This vision extends beyond individual success to encompass the well-being and prosperity of society as a whole.

At the core of APM's vision is the belief in the inherent worth and dignity of every person. APM strives to create a world where every individual, regardless of their background, abilities, or circumstances, is valued and respected. In this inclusive society, diversity is celebrated, and everyone has a voice and a chance to contribute their unique strengths and talents.

APM offers a wide range of products and services aimed at empowering individuals, supporting communities, and driving positive social change. These offerings span various sectors and address diverse needs, aligning with APM's mission to help individuals reach their full potential. Here are some of the key products and services provided by APM:

• Employment Services: APM is a leading provider of employment services, partnering with governments and businesses to assist individuals in finding meaningful employment. This includes programs such as Jobactive, Disability Employment Services (DES), and ParentsNext, which offer tailored support, job placement assistance, skills training, and career development opportunities.
• Allied Health Services: APM's allied health services encompass a range of therapies and interventions aimed at improving individuals' physical and mental well-being. These services include physiotherapy, occupational therapy, psychology, speech pathology, and rehabilitation support. APM's team of qualified professionals provides personalized care to enhance individuals' health, function, and quality of life.
• NDIS Services: APM is a registered provider under the National Disability Insurance Scheme (NDIS) in Australia. It offers a comprehensive suite of NDIS services, including support coordination, plan management, assistive technology, therapeutic support, and social participation programs. APM's NDIS services are designed to empower individuals with disabilities and enable them to live independently and participate fully in their communities.
• Vocational Rehabilitation: APM specializes in vocational rehabilitation services that assist individuals in recovering from injuries or health conditions and returning to work. This includes case management, workplace assessments, job placement, skills training, and ongoing support. APM works closely with individuals, healthcare providers, and employers to facilitate a successful transition back to the workforce.
• Assessment Services: APM conducts a range of assessments to determine individuals' eligibility, needs, and support requirements. This includes residential aged care assessments, NDIS independent assessments, employment capacity assessments, and functional capacity evaluations. These assessments play a crucial role in ensuring individuals receive the appropriate services and support tailored to their specific circumstances.
• Learning and Development: APM offers a variety of learning and development programs aimed at enhancing individuals' skills, knowledge, and employability. These programs include vocational training, accredited courses, job readiness workshops, and career coaching. APM's learning and development initiatives equip individuals with the tools and resources they need to succeed in the workforce and achieve their career goals.
• Community Support Services: APM provides community support services that promote social inclusion, well-being, and independence. This includes support for individuals experiencing homelessness, mental health challenges, or social disadvantage. APM's community support services encompass counselling, outreach programs, housing support, and access to essential resources and services.