American Express

American Express is a global financial services company that provides credit cards, charge cards, and travel services for businesses and consumers.

Categories

Financial and Banking  

#92

Rank

$133.18B

MarketCap US

US United States

Country

Summary

American Express (AmEx) is a leading global financial services corporation headquartered in New York City. The company was founded in 1850, initially as a freight forwarding enterprise, earning a reputation for trustworthiness while transporting valuable goods. The company quickly became involved in banking and financial products, issuing its first charge card in 1958, and in 1966, it introduced the iconic American Express Gold Card.

In addition to its credit card, charge card, and traveller's cheque businesses, which have established it as a prominent player in the payments industry, AmEx has expanded its operations to include consumer and corporate finance, insurance, investment banking, and wealth management. This has made it a diversified financial services provider and has helped to fuel its growth and expansion over the years.

Today, AmEx is a trusted and established brand with operations in over 130 countries and a large network of merchants that accept its cards. Its products and services are designed to cater to the needs of both individual and corporate customers, with an emphasis on providing high-quality customer service and unique benefits to cardholders.

In addition to its core credit card business, American Express provides a range of services to its customers, including travel and shopping benefits, rewards programs, and access to a variety of financial products and services. It also offers online tools and resources to help customers manage their finances, and its mobile app enables users to manage their accounts and track their spending on the go.

One of the key strengths of American Express is its commitment to customer service, with a focus on providing a personalized and tailored experience to each cardholder. This has helped to differentiate the company from its competitors and has contributed to its success in the highly competitive financial services industry.

American Express is a well-established and trusted brand that has evolved over the years to become a diversified financial services provider with a global presence. Its commitment to customer service, innovative products and services, and unique benefits to cardholders have helped to establish it as a prominent player in the financial services industry.


History

American Express was founded in 1850 as an express delivery business in Buffalo, New York. The company quickly expanded into the financial services industry, offering money orders and traveller's cheques to its customers. In the late 1800s, American Express began issuing its own credit cards, which were primarily used by wealthy individuals for travel and entertainment expenses.

During the 20th century, American Express continued to expand its operations, introducing new products and services such as charge cards, personal loans, and insurance. In the 1950s, American Express introduced its first charge card, which allowed customers to carry a balance and pay interest on their purchases. In 1958, American Express launched the first card that could be used internationally.

In the 1970s and 1980s, American Express faced competition from other credit card companies, such as Visa and Mastercard. To stay competitive, American Express introduced new products and services, such as the Gold Card and the Platinum Card, which offered additional benefits and rewards to customers.

In recent years, American Express has continued to innovate and adapt to changing market conditions. The company has launched new products and services, such as the Blue Cash Preferred card and the Serve prepaid card. American Express has also expanded into new markets, such as small business lending and digital payments.

Today, American Express is a leading global payments, network, and travel company, serving consumers, small businesses, and corporate clients in more than 130 countries. American Express is recognized for its commitment to customer service and its focus on providing innovative solutions that meet the evolving needs of its customers.


Mission

At American Express, their mission is clear: to deliver an exceptional and unmatched customer experience. With a strong focus on security, reliability, and outstanding customer service, they are dedicated to understanding and meeting the unique needs of their customers. Through innovative products and services, American Express empowers individuals to manage their finances and achieve their financial goals.

As a responsible corporate citizen, American Express holds themselves to the highest standards of integrity, transparency, and respect for all stakeholders. They believe in conducting business in a way that positively impacts the communities they serve and the world at large. Their ultimate goal is to be recognized as the world's most respected service brand, known for their unwavering dedication to customer satisfaction and their commitment to making a difference.

American Express aims to deliver sustainable growth that benefits not only their shareholders but also society as a whole. They lead by example, constantly innovating and evolving to stay ahead in an ever-changing financial landscape. Through collaboration with customers and partners, American Express envisions a future where financial services are not only reliable and secure but also a catalyst for personal and societal progress.


Vision

American Express's vision is to be recognized as the world's most respected service brand. Their commitment to achieving this vision is reflected in their unwavering focus on delivering a superior customer experience that surpasses expectations. Through their innovative products, services, and customer service, American Express aims to become the go-to financial services provider for customers worldwide.

American Express is dedicated to providing a seamless, secure, and rewarding experience for their customers. They invest heavily in technology and innovation to ensure they stay ahead of the curve, offering the best financial tools and resources available. Their goal is to create an environment where every interaction with American Express is exceptional and leaves a lasting positive impression.

Beyond their dedication to customers, American Express aspires to make a positive impact on the world. Leveraging their global network and resources, they actively support local communities and champion environmental sustainability. They believe in using their influence to drive meaningful change and contribute to the betterment of society.

Integrity and trust are fundamental values that underpin every aspect of American Express' operations. They hold themselves to the highest standards of ethical conduct and transparency, ensuring that their actions align with their vision. By upholding these principles and continually striving for excellence, American Express aims to fulfill their vision of becoming a world-renowned service brand synonymous with outstanding customer service and making a positive difference in the world.


Key Team

Anre D. Williams (CEO of American Express National Bank & Group Pres of Enterprise Services)

Douglas E. Buckminster (Vice Chairman & Group Pres of Global Consumer Services Group)

Jessica Lieberman Quinn (Exec. VP, Corp. Controller & Principal Accounting Officer)

Ravikumar Radhakrishnan (Exec. VP & CIO)

Vivian Y. Zhou (Sr. VP & Head of Investor Relations)

David Nigro (Chief Risk Officer & Head of Global Risk and Compliance)

Marina H. Norville (VP of Public Affairs and Communications ? Corp., Financial & Risk)


Recognition and Awards
American Express has received numerous awards, including Best Places to Work in Phoenix 2022, No. 1 ranking among National Issuers in the J.D. Power Credit Card Satisfaction Study, recognition on PEOPLE Companies That Care List 2022, Blue Cash Preferred® Card from American Express winning two awards from U.S. News Best Credit Cards Awards Winners, and victories at the Business Travel Awards in Europe.

Products and Services

American Express offers a variety of products and services to its customers, ranging from traditional credit cards to more specialized financial products. Its core product is the American Express credit card, which offers a range of benefits such as cashback, points, and other rewards programs. The company also offers charge cards that require the balance to be paid in full each month, as well as prepaid debit cards.

In addition to credit and charge cards, American Express provides a range of travel-related services, including travel insurance, hotel and flight booking, and access to airport lounges. The company has partnerships with various airlines and hotels, allowing cardholders to earn points and other rewards for their travel expenses.

American Express also offers a variety of financial services, including personal and corporate finance, wealth management, investment banking, and insurance products. Its wealth management services include financial planning, investment advice, and retirement planning. Its investment banking services include mergers and acquisitions, debt and equity financing, and other financial advisory services for businesses.

For businesses, American Express offers corporate cards, expense management tools, and other financial products designed to help them manage their expenses and cash flow more effectively. It also provides consulting services to help businesses optimize their spending and financial operations.


References
American Express
Leadership team

Stephen Joseph Squeri (Chairman & CEO)

Jeffrey C. Campbell (Vice Chairman & CFO)

Laureen E. Seeger (Chief Legal Officer)

Industries

Financial and Banking

Products/ Services
Finance, Financial Services, FinTech, Payments
Number of Employees
Above 50,000
Headquarters
Manhattan,, New York, U.S.
Established
1850
Company Type
Public Limited Company
Company Registration
SEC CIK number: 0000004962
Net Income
1B - 20B
Revenue
Above - 1B
Traded as
AXP
Social Media

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Thu Apr 25 2024
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