Antonio Vieira Santos

Antonio Vieira Santos is currently serving as the Senior Business Intelligence and Innovation Evangelist at Eviden, where he focuses on transforming complex data into strategic insights and guiding organisations through their digital transformation journeys. He leads initiatives in business intelligence, digital transformation, and social media analytics, with a strong emphasis on collaboration, accessibility, and inclusion. 
 

Antonio co-founded AXSChat, a global platform that promotes accessibility and inclusion in the workplace, and has been an advisory board member for Women in Tech Global Movement, where he supports gender equality in technology. He is also involved in the Next Generation Internet initiative, aiming to reimagine the future of the internet with a focus on privacy, transparency, and user empowerment.

He has been a Jury Member for the Ireland Digital Transformation & AI Awards, where he evaluates and recognises organisations leading in technology innovation. Antonio has been involved in several other initiatives, including being a co-founder of the Digital Transformation Lab at University College Cork, where he helps develop best practices in digital transformation. He is also a mentor at Hack Access Dublin, a program that focuses on leveraging startup energy to make Dublin more inclusive for people with disabilities.
 

His career spans over three decades and includes notable positions in companies like Siemens and Atos, where he held leadership roles in customer experience, social media advocacy, and digital transformation initiatives. He has contributed to projects for major global companies, including Nike and Siemens, and has provided consultancy for improving customer satisfaction and service delivery.
 

Antonio Vieira Santos won the European Digital Mindset Award for Best Social Media Campaign for his work at AXSChat. He also received the Major Events International Award for his Contribution to Accessibility at Major Events.  He has earned several accolades, including being listed as one of the Top 50 Global Thought Leaders and Influencers on the Future of Work in 2023 by Thinkers360.
 

Antonio Vieira Santos graduated with a degree in Applied Social Research, Sociology, and Anthropology from Universidade Moderna de Lisboa in 1996. During his studies, he was actively involved in the Strategy Committee for a study on job trends. In 2011, he furthered his knowledge in communication through a course on Communication Skills for the New Media Age at University College Cork, which focused on productivity, virtual teams, and new media tools. Antonio also holds a Level 6 certification in Train the Trainer from FETAC, completed in 2010, where he studied education methodology and e-learning techniques.

Antonio Vieira Santos grew up with an early interest in social research, sociology, and anthropology. In 1996, he graduated from Universidade Moderna de Lisboa with a degree in Applied Social Research, Sociology, and Anthropology, where he was actively involved in the Strategy Committee for a study on job trends. This marked the beginning of his interest in social research and digital transformation.
 

After completing his degree, Antonio started his career in customer experience and training. He joined Sonaecom, a telecommunications company, as a Customer Experience Manager and Trainer in 2000. In this role, he was responsible for recruiting agents, designing training programmes, and improving customer service operations. He worked with major clients like Nokia, Motorola, and Samsung, focusing on enhancing service delivery and customer satisfaction.
 

In 2006, Antonio moved to Siemens, where he served as an Executive Customer Experience Coach for Europe, North America, and Oceania. Over the course of five years, he developed training for B2B customers, designed curricula for new products and services, and worked on improving customer relationships. His contributions helped to enhance the performance of Siemens’ technical operations staff and improved customer satisfaction across global accounts, including Nike and Siemens.
 

In 2011, Antonio transitioned to Atos, a global IT services company, where he took on the role of Social Media Business Evangelist. Here, he focused on social media advocacy, digital transformation, and promoting Atos’ leadership in accessibility, sustainability, and diversity. He developed strategies to amplify the brand’s presence on social media, creating content aimed at business audiences and fostering an online community focused on Atos’ innovations in digital transformation.
 

In 2014, Antonio co-founded AXSChat, a global platform dedicated to promoting accessibility and inclusion, particularly in the workplace. Through weekly Twitter chats and interviews with industry leaders, AXSChat raised awareness about the importance of accessibility and inclusion, especially for people with disabilities. AXSChat's efforts earned it the European Digital Mindset Award for Best Social Media Campaign in 2018, in recognition of its campaign advocating for social inclusion via social media. This was a significant achievement, competing against campaigns from NBC and Asus.
 

Antonio has also been actively involved with the Next Generation Internet initiative since 2015, where he has worked on reimagining the internet with a focus on privacy, transparency, and user empowerment. His role in the initiative aligns with his ongoing efforts to improve accessibility and inclusivity in digital spaces.

In 2015, Antonio joined the Women in Tech Global Movement as an Advisory Board Member. He has been a strong advocate for gender equality in technology, promoting opportunities for women and girls to pursue careers in STEM. His work with this organisation continues to influence global efforts to close the gender gap in the tech industry.
 

Additionally, Antonio has contributed to the development of best practices in digital transformation as a co-founder of the Digital Transformation Lab at University College Cork. The lab facilitates peer-to-peer learning and shares the latest research on digital transformation, engaging professionals, researchers, and consultants in the process. Antonio’s contributions have played a significant role in shaping thought leadership in this area.

He has also served as a mentor at Hack Access Dublin, a programme that uses startup energy and innovation to make Dublin more inclusive for people with disabilities. This role has allowed Antonio to merge his expertise in digital transformation with his commitment to accessibility, contributing to a more inclusive environment in the city.
 

In 2023, Antonio began working as the Senior Business Intelligence and Innovation Evangelist at Eviden, a role he continues to hold. At Eviden, he focuses on transforming complex data into strategic insights, guiding organisations through their digital transformation journeys, and promoting collaboration, accessibility, and inclusion in the workplace. His expertise in business intelligence, social media analytics, and digital transformation drives growth and innovation for the company.
 

Throughout his career, Antonio has been recognised for his contributions to accessibility and inclusion. He was awarded the Major Events International Award in 2016 for his Contribution to Accessibility at Major Events, which acknowledged his work in promoting accessibility at global events. Antonio’s advocacy and leadership have earned him numerous accolades, and his ongoing work continues to make an impact in the fields of digital transformation, business intelligence, and inclusivity.
 

Antonio Vieira Santos holds a Level 6 certification in Train the Trainer from FETAC, which he completed in 2010, focusing on education methodology and e-learning techniques. In 2011, he furthered his education with a course on Communication Skills for the New Media Age at University College Cork, which focused on virtual teams, new media tools, and productivity.
 

As of 2025, Antonio continues to lead initiatives at Eviden and remains an influential figure in the areas of digital transformation, accessibility, and business intelligence. His career is a testament to his dedication to creating more inclusive, accessible, and innovative digital spaces, both in the workplace and in society at large.

Antonio Vieira Santos envisions a future where digital transformation and business intelligence are accessible to all, creating inclusive environments for employees and customers. He believes in using data to drive growth and innovation while promoting accessibility and inclusion in every aspect of business. Antonio is committed to helping organisations embrace digital change, ensuring that emerging technologies are used responsibly and equitably. His vision is to bridge the gap between technology and people, making digital spaces work for everyone, regardless of their background or abilities, and to create workplaces that foster collaboration and equal opportunities for all.

Antonio Vieira Santos has received several awards for his work in digital transformation and accessibility. In 2018, he won the European Digital Mindset Award for Best Social Media Campaign for his work with AXSChat, promoting social inclusion. He also received the Major Events International Award in 2016 for his contribution to accessibility at major events. These recognitions highlight his commitment to driving change in digital spaces and creating more inclusive environments. Antonio's work continues to be acknowledged for its impact on accessibility, innovation, and business intelligence, further establishing him as a leader in his field.