DHL is a global logistics company that provides courier, package delivery, and express mail services, delivering billions of parcels each year. It is a subsidiary of Deutsche Post, a leading logistics company in Germany. DHL's extensive network and expertise in logistics have made it a trusted partner for businesses and individuals around the world. The company has a strong commitment to sustainability and innovation, and is constantly developing new solutions to meet the evolving needs of its customers. Overall, DHL's reliable and efficient logistics services have made it a key player in the global logistics industry. The company is also part of the eTrade Alliance and supported by USAID.
DHL, or Dalsey, Hillblom and Lynn, was founded in 1969 by three American entrepreneurs - Adrian Dalsey, Larry Hillblom, and Robert Lynn. The company's initial focus was on document delivery between San Francisco and Honolulu, and it quickly expanded to serve other parts of the world. In 1970, DHL began offering international services, with its first European office opening in 1974 in Frankfurt, Germany.
DHL's early success was driven by its innovative approach to logistics. The company was the first to introduce air express services, which allowed for faster and more reliable delivery of goods across the globe. DHL also pioneered the use of barcoding and other tracking technologies, which helped to streamline logistics and improve customer service.
Throughout the 1970s and 1980s, DHL continued to expand its operations, opening new offices and developing new logistics solutions. In 1983, the company introduced its first international air freight service, which allowed for the transport of larger shipments and cargo. In 1985, DHL introduced its first ground service, which provided an alternative to air transport for shipments within the United States.
DHL's success caught the attention of other logistics companies, and in 1998, Deutsche Post acquired a 22.5% stake in the company. Over the next several years, Deutsche Post increased its stake in DHL, ultimately acquiring full ownership of the company in 2002. With Deutsche Post's backing, DHL continued to expand its operations and invest in new technologies, such as RFID tracking and GPS navigation.
In the 2000s, DHL faced some challenges, including increased competition in the logistics industry and the global economic downturn. The company responded by streamlining its operations and focusing on its core strengths, such as express delivery and e-commerce logistics. In 2008, DHL announced a major restructuring plan, which involved cutting jobs and scaling back operations in some markets.
Since then, DHL has continued to innovate and adapt to the changing needs of its customers. The company has expanded its logistics offerings to include supply chain management, warehousing, and fulfillment services. It has also invested in new technologies, such as autonomous vehicles and drones, to improve its logistics capabilities.
Today, DHL is a global logistics leader, with operations in over 220 countries and territories. The company continues to be at the forefront of innovation in the logistics industry, offering a wide range of logistics solutions to businesses and individuals around the world.
DHL's mission is to be the logistics company for the world. This means that the company aims to connect people, improve their lives, and help businesses grow by providing reliable and efficient logistics solutions. DHL's mission is to deliver superior value to its customers, employees, and shareholders by providing innovative logistics solutions that meet the evolving needs of its customers. The company strives to achieve this mission by fostering a culture of excellence, customer centricity, and sustainability. In all its activities, DHL is committed to acting responsibly and sustainably, and to making a positive impact on the communities where it operates.
DHL's vision is to be the logistics company for the world. The company aspires to be the first choice for customers, employees, and investors, by providing innovative and sustainable logistics solutions that exceed expectations. DHL's vision is to enable global trade and commerce by connecting people, businesses, and markets through its reliable and efficient logistics network.
DHL's vision is based on four key pillars: customer-centricity, quality, innovation, and sustainability. The company aims to provide customer-centric logistics solutions that are tailored to the unique needs of each customer. DHL strives to achieve excellence in quality by continuously improving its processes, systems, and services. The company is committed to innovation, investing in new technologies and solutions to meet the evolving needs of its customers. Lastly, DHL is dedicated to sustainability, aiming to reduce its environmental impact and promote social responsibility in all its activities.
Products and Services
DHL offers a wide range of logistics products and services designed to meet the unique needs of its customers. Here are some of the key offerings:
Express delivery: DHL Express provides international door-to-door express delivery of documents and parcels, with delivery times ranging from next day to a few days, depending on the destination.
Freight transportation: DHL Global Forwarding provides air, ocean, and road freight transportation services for large and bulky items, as well as for high-value and time-sensitive goods.
Supply chain solutions: DHL Supply Chain offers a range of supply chain solutions, including warehousing, distribution, and transportation management, as well as value-added services such as assembly, packaging, and customization.
eCommerce logistics: DHL eCommerce provides logistics solutions for online retailers, including fulfillment, warehousing, and delivery services.
Industry solutions: DHL offers logistics solutions tailored to the specific needs of various industries, including automotive, consumer goods, healthcare, and technology.
Customs and trade compliance: DHL offers customs and trade compliance services to help customers navigate complex regulations and requirements, ensuring that their shipments are compliant with all relevant laws and regulations.
Adrian Dalsey (Founder )
Larry Hillblom (Founder)
Robert Lynn (Founder)