Summary
Global Blue Group Holding AG, together with its subsidiaries, provides technology-enabled transaction processing services for merchants, banks, acquirers, governments, and travelers in Europe, the Asia Pacific, and internationally. The company operates in three segments: Tax Free Shopping Technology Solutions (TFSS), Added-Value Payment Solutions (AVPS), and Complementary Retail Tech Solutions (CRTS). It offers TFSS, a value added tax (VAT) refund service that allows eligible shoppers to reclaim VAT on goods purchased outside of their home country; and intelligence and marketing services. The company also provides AVPS, a service which enables customers to pay in their choice of preferred currency, home or destination, at the point of sale (POS) when shopping outside of their home country under the Dynamic Currency Choice and Currency Select brands. In addition, it offers currency conversion services for POS, e-commerce return solutions, dynamic currency conversion (DCC) services, and DCC services at ATMs, as well as multi-currency processing services for online retailers. Further, the company provides ZigZag, a technology platform that fully digitalizes the eCommerce returns experience and enhances the process for both retailers and consumers; and Yocuda that enables retailers to send digital receipts to their customers. Global Blue Group Holding AG was founded in 1980 and is headquartered in Wangen-Brüttisellen, Switzerland.
History
Global Blue was founded in 1971 by Erik Falt and Ingvar Peterson. Initially known as Eurochange, the company has grown over the past four decades and is now a major presence in the international shopping market. In 2000, Global Blue purchased the Tax Free Shopping business, which is now the main focus of the company’s activities.
Mission
Our mission is to make shopping globally enjoyable by connecting merchants, shoppers and partners through inspired experiences and innovative solutions.
Vision
Our vision is to be the global leader in shopping travel, merchandise, technology and services.
Key Team
Mr. Fabio Ferreira (Chief Information Officer)
Mr. Jeremy Henderson-Ross (Gen. Counsel & Company Sec.)
Ms. Virginie Alem (Sr. VP of Marketing, Communications & Customer Value Creation)
Ms. Anamaria Tudor (Sr. VP & Global HR Director)
Mr. Greg Gelhaus (Chief Operating Officer Asia Pacific & Central Europe)
Mr. Damian Cecchi (Sr. VP of Added Value Payment Solutions)
Mr. Pier Francesco Nervini (Chief Operating Officer of Europe North, Central & Global Accounts)
Recognition and Awards
Global Blue has been recognised internationally by customers and industry peers through multiple awards and customer acknowledgements, including International Shopping Innovation Platform of the Year in the World Retail Awards 2020, and Smart Tax Free Shopping Solution of the Year, Payment Awards 2018.
References
Switzerland 