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HomeServe

#2430

Rank

$4.95B

Marketcap

GB United Kingdom

Country

HomeServe
Leadership team

Mr. David Bower (Group CFO & Director)

Mr. Richard David Harpin B.A. (Founder, Group CEO & Director)

Mr. Ross Clemmow (CEO of EMEA & Director)

Products/ Services
Commercial, Electrical Distribution, Home Improvement, Home Services, Housekeeping Service
Number of Employees
1,000 - 20,000
Headquarters
Walsall, Walsall, United Kingdom
Established
1993
Net Income
100M - 500M
Revenue
Above - 1B
Traded as
HSV.L
Social Media
Overview
Location
Summary
HomeServe plc, together with its subsidiaries, provides home repair and improvement services to homeowners under the HomeServe brand. It offers home assistance via subscription-based membership services for plumbing, heating, ventilation, and air conditioning; and electrical, glazing, pest control, and locksmith service. The company also operates an online marketplace to help homeowners to find local trade on-demand, as well as to help with a range of home repairs and improvements, including landscape gardening and carpet cleaning. It serves approximately 8.4 million customers through a network of engineers and sub-contractors primarily in the United Kingdom, the United States, Canada, France, Belgium, Spain, Portugal, and Japan. HomeServe plc was incorporated in 1991 and is based in Walsall, the United Kingdom.
History

The company was originally established by Richard Harpin in 1993 as a joint venture between South Staffordshire Water and himself under the name of Fastfix to offer an emergency plumbing service. In 1994, the company diversified offering plumbing and drainage policies under the name "HomeServiceScheme". It launched Doméo, a joint venture in France in 2001, and Home Service in the United States in 2003. Attempts to launch in Australia failed, after objections were raised in the Australian Parliament. The water business was demerged from the rest of the Group in 2004 and the name of the company was changed to HomeServe PLC.The Company bought property repair company Reparalia in Spain in 2007, the French warranty provider SFG in 2009 and National Grid's service contract business in the United States in 2010.In 2010, HomeServe launched Assitenza Casa in Italy, however in March 2017 they sold 51% of this business to Edison, and the remaining 49% in July 2019.In 2012, HomeServe launched in Germany, but the venture was unsuccessful and was sold in 2015.In a list of the "best places to work in the UK" published by Glassdoor in 2016, HomeServe was placed third, being an entry in the list for the first time.

HomeServe's North American business has made a series of acquisitions, including Utility Service Partners in 2016, Dominion Products and Services in 2017, and in 2019 ServLine and a 79% stake in eLocal. 2019 saw the profit from the US business overtake that of the UK.In 2017, HomeServe announced the acquisition of 40% of Checkatrade, an online directory of customer recommended tradespeople and took complete ownership later that year. Simultaneously, the Company took a 70% stake in Habitissimo, a Spanish web platform that connects homeowners to tradespeople and purchased the remaining 30% in 2019.In 2018, UK recruitment website Indeed, named Homeserve as the UK's fourth best private sector employer based on millions of employee ratings and reviews.In 2019, HomeServe expanded into Japan with a joint venture with the Mitsubishi Corporation.During the 2020 COVID-19 pandemic lockdown, HomeServe offered free emergency repairs to NHS and social care workers in the UK and introduced a telephone-based repair advice service in the US.In March 2022, it was reported that Brookfield Asset Management was considering a buyout of HomeServe.

Mission
At HomeServe USA, corporate and social responsibility is a core component of our culture upon which we have a rich history of giving back to the communities in which we live and work. Supplementing our corporate efforts we constantly look for ways to support our communities and encourage our employees across North America to contribute in any way they can.
Vision
As part of those efforts HomeServe USA is establishing a Hardship Foundation focusing efforts on those with a demonstrated need for assistance and we welcome funding requests that align with our Mission Statement and that ultimately help our community and our citizens flourish. To further shape and further its interests HomeServe USA has developed a Mission Statement and Strategic Framework to guide our philanthropic activities, and we believe they will assist us in building productive relationships with potential beneficiaries.
Key Team

Ms. Miriam McKay (Group Communications & IR Director)

Mr. Guillaume Huser (Chief Exec. Officer of Homeserve France)

Mr. Fernando Prieto (Chief Exec. Officer of HomeServe Spain)

Mr. John Kitzie (Chief Exec. Officer of HomeServe Membership UK)

Mr. Mike Fairman (Chief Exec. Officer of Checkatrade)

Ms. Debra Dulsky (Global Chief Exec. Officer of HVAC)

Mr. Bruce Aronow (CEO of eLocal)

Recognition and Awards
HomeServe has been internationally recognised for its commitment to customer service, 20 awards including Which? Magazine, MoneyAge Awards and Feefo Trusted Service. We were recognised as one of the 2020 Best Companies To Work For by The Sunday Times as well we were also able to achieve a Most Trusted Brand Award and Investors in People Gold Standards Award.
References

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HomeServe
Leadership team

Mr. David Bower (Group CFO & Director)

Mr. Richard David Harpin B.A. (Founder, Group CEO & Director)

Mr. Ross Clemmow (CEO of EMEA & Director)

Products/ Services
Commercial, Electrical Distribution, Home Improvement, Home Services, Housekeeping Service
Number of Employees
1,000 - 20,000
Headquarters
Walsall, Walsall, United Kingdom
Established
1993
Net Income
100M - 500M
Revenue
Above - 1B
Traded as
HSV.L
Social Media