Mews

Mews is a Dutch hospitality cloud platform founded in 2012 by Richard Valtr and Matthijs Welle. The company has raised a total of $342 million in funding, including a $100 million investment from Vista Credit Partners in September 2024. Mews aims to simplify and automate hotel operations, from booking to check-out, making processes easier, faster, and more connected for both hoteliers and guests. The platform offers AI-driven tools such as smart search and the Mews Kiosk, which helps reduce check-in times by one-third.

Mews provides a comprehensive Property Management System (PMS) designed to optimise operations across various hospitality sectors, including hotels, hostels, serviced apartments, and hybrid properties. It enables users to manage bookings, rates, housekeeping, and guest experience efficiently. Additionally, Mews Payments offers a fully embedded payment gateway, streamlining payment processing and enhancing security.

The platform supports over 1,000 integrations through Mews Marketplace, offering seamless connections with other hospitality applications. Mews also offers an open API, enabling customisation and scalability for different business needs. Its multi-property management solution helps hotel groups and chains centralise and streamline operations, enhancing efficiency across multiple locations.

Mews aims to enhance guest experiences with features like self-check-in kiosks, digital keys, and a modern booking engine. The company’s approach to hospitality technology focuses on flexibility, automation, and enhancing revenue opportunities. Mews is used by over 5,000 hotels worldwide and has a strong presence in 85 countries. The company’s leadership team, led by CEO Matthijs Welle, is committed to advancing the hospitality industry with innovative solutions that address the evolving needs of both hoteliers and their guests.

Mews was founded in 2012 by Richard Valtr and Matthijs Welle in the Netherlands. The company was created to transform the hospitality industry by simplifying and automating the operations of hotels and other properties. Mews sought to replace outdated property management systems with a cloud-based platform that integrated all aspects of hotel management, from bookings to check-out, enabling hoteliers to improve efficiency and enhance guest experiences.

In the early years, Mews focused on developing its Property Management System (PMS), which provided hotels with a range of tools for managing reservations, rates, and guest experiences. The system was designed to be easy to use and highly adaptable, catering to the needs of various types of hospitality businesses, including hotels, hostels, serviced apartments, and hybrid properties. The platform is also integrated with other hospitality applications, allowing for seamless operations across different systems.

By 2014, Mews had begun to establish itself as a leader in the hospitality tech space. The company attracted its first rounds of investment, which helped to fund further product development and expansion. This enabled Mews to introduce new features such as the Mews Kiosk, a self-check-in solution that allowed guests to check in without needing to interact with the front desk, thereby reducing check-in times.

In 2021, Mews secured a major $100 million investment from Vista Credit Partners, a subsidiary of Vista Equity Partners. This funding helped Mews strengthen its position in the market, enabling it to expand its offerings and further develop its platform. The company also worked to improve its M&A (mergers and acquisitions) program to accelerate growth and market leadership.

Today, Mews is used by over 5,000 hotels in more than 85 countries around the world. The company continues to focus on innovation, enhancing its platform with features like AI-driven smart search, digital keys, and integrated payment systems. Mews remains committed to improving the efficiency and profitability of its customers by offering a flexible, scalable cloud-based platform that adapts to the evolving needs of the hospitality industry.

Mews' mission is to simplify and improve the operations of the hospitality industry through innovative technology. By offering a cloud-based platform, Mews aims to streamline processes such as bookings, check-ins, payments, and guest services. The company is focused on helping hoteliers enhance efficiency, boost revenue, and provide a better experience for guests. Mews strives to provide a flexible and scalable system that supports the diverse needs of the hospitality industry, empowering businesses to adapt and grow in an increasingly digital world.

Mews envisions transforming the future of hospitality by creating technology that makes operations easier, faster, and more connected. The goal is to help hospitality businesses thrive in a digital-first world, providing tools that enhance both operational efficiency and guest satisfaction. By continuously innovating and integrating AI and cloud solutions, Mews aims to lead the way in digital transformation for the industry. The company’s vision is to empower hoteliers with the technology they need to adapt, grow, and succeed in a constantly changing market, creating better experiences for both staff and guests.

Mews has received several prestigious awards in recognition of its contributions to the hospitality technology sector. In 2024, it was named Best Property Management System (PMS) at the HotelTechAwards, marking its second win in this category. The company also won the Top 250 Golden Scaler Award in 2024, recognising it as the fastest-growing company in the Netherlands. Additionally, Mews earned the Tech Hero Award at CIODAY2024 for its innovative and scalable platform. At the World Travel Tech Awards 2023, Mews was recognised as the World’s Best Hotel PMS Solutions Provider and the World’s Best Independent Hotel PMS Solutions Provider, showcasing its leadership in the industry. These accolades highlight Mews' commitment to excellence and innovation in providing seamless solutions for hoteliers and enhancing the guest experience.

Mews offers a comprehensive suite of products and services designed to streamline operations and enhance guest experiences in the hospitality industry. These solutions are built to help businesses manage their property more efficiently, increase revenue, and provide seamless experiences for guests. Below is an overview of the main products and services offered by Mews:

Mews Property Management System (PMS): Mews' flagship product is its cloud-based Property Management System (PMS). This system simplifies hotel operations by managing all aspects of a property, from reservations and check-in to payments and guest experiences. It offers features such as automated reservation management, rate management for revenue maximisation, housekeeping software for task efficiency, and interactive reports for better decision-making. This system helps hoteliers save time, reduce errors, and improve guest satisfaction.

Mews Operations: The Mews Operations tool is designed to keep both the front desk and back office running smoothly with powerful automation. This includes reservation management, rate management, space management, and housekeeping coordination. Automation is a key feature of Mews Operations, reducing repetitive tasks and freeing up staff to focus on guests. It also provides access to real-time data and analytics, ensuring informed business decisions.

Mews Guest Experience: Mews enhances the guest experience by offering a range of digital tools for modern travellers. The platform includes a user-friendly booking engine, self-service options like a self-check-in kiosk, digital key technology for contactless entry, and a virtual concierge that allows guests to chat with the hotel in real-time. These features cater to the needs of tech-savvy guests, reducing wait times and improving their overall experience.

Mews Payments: The Mews Payments solution is an integrated payment gateway designed to remove the friction from payment processing. This fully embedded solution allows hoteliers to accept secure payments in one click. With Mews Payments, businesses can process transactions quickly, manage customer data securely, and reduce manual administrative work. The system supports tokenisation for secure card payments, ensuring both staff and guests have a smooth and secure transaction experience.

Mews Marketplace: Mews Marketplace is a key part of the platform, offering over 1,000 integrations with leading hospitality applications. These integrations allow hotels to connect with third-party tools such as accounting software, customer management systems, distribution channels, and business intelligence tools. Mews Marketplace eliminates connection fees and provides a variety of plug-and-play integrations, making it easy for businesses to build their ideal tech ecosystem without the hassle of managing multiple systems.

Mews Open API: For businesses that require customisation, Mews provides an open API, allowing for seamless integration with third-party applications or bespoke solutions. The open API offers flexibility, enabling businesses to build a unique hospitality platform tailored to their specific needs. Whether for expanding functionality or integrating new services, the open API provides the scalability and adaptability required by modern hospitality businesses.

Mews Multi-Property: The Multi-Property feature is designed for hotel groups and chains, enabling the centralised management of multiple properties. This solution simplifies the management of rates, users, and portfolios across several locations, improving staff efficiency and reducing the risk of human error. It allows for streamlined operations and ensures consistency across all properties, making it easier for hotel chains to manage large numbers of rooms, rates, and guest data from a single platform.

Mews Point of Sale (POS): Mews also offers a purpose-built Point of Sale (POS) system for hotel restaurants. The system integrates seamlessly with the Mews PMS, allowing for smooth management of orders, inventory, and payments. Features such as online ordering, embedded payments, and inventory tracking help restaurants operate more efficiently, while data and reporting tools provide valuable insights into the performance of the food and beverage operations.