OneReach.ai

OneReach.ai is a leading provider of conversational AI solutions that empower businesses to create and manage personalized, engaging, and effective conversational experiences across multiple channels. The company's cloud-based platform simplifies the process of creating and deploying chatbots and other conversational experiences, leveraging the latest advancements in natural language processing and machine learning to deliver exceptional customer experiences that drive business growth.

OneReach.ai has won several awards and recognitions for its innovative approach to conversational AI, including being named a "Visionary" in the Gartner Magic Quadrant for Conversational AI Platforms and receiving the 2020 AI Breakthrough Award for "Best Conversational Interface Platform." The company's commitment to delivering outstanding customer experiences has also been recognized with the 2020 CRM Excellence Award from TMC.

OneReach.ai is best known for the company’s award-winning Communication Studio G2 platform. The platform is an enterprise-grade, flexible, no-code powerful AI platform. It is trusted by athenahealth, Expedia, AutoNation, Pepsico, and DHL, among others.

OneReach.ai is the highest-scoring platform in four out of five Use Cases in the inaugural 2022 Gartner® Critical Capabilities for Enterprise Conversational AI Platforms. Specifically, OneReach.ai was ranked the top performer for voice bot on call center usage, outranking the products of Google, IBM, Cognigy, Oracle, and AWS. 

OneReach.ai is a software company that provides a cloud-based platform for creating and managing conversational experiences across multiple channels. The company was founded in 2013 by Daisy Weborg and Robb Wilson, who set out to revolutionize the way businesses engage with their customers through automated conversations.

Originally, the company focused on developing custom chatbots for enterprise customers. However, as the demand for conversational interfaces grew, OneReach.ai shifted its focus towards building a platform that would allow anyone, regardless of technical expertise, to create and manage their own chatbots and other conversational experiences.

Over the years, OneReach.ai has continued to refine and enhance its platform, adding new features and integrations to make it easier for businesses to create and deploy conversational experiences across a range of channels, including voice assistants, messaging apps, and web chat.

In 2019, OneReach.ai was acquired by 3CLogic, a leading provider of cloud contact center solutions. Today, OneReach.io operates as a standalone product within the 3CLogic family of products, enabling businesses to create more engaging and personalized conversations with their customers across multiple channels. The company has also continued to add new features and integrations to its platform, including support for WhatsApp, WeChat, and LINE messaging apps.

The mission of OneReach.ai, as stated on their website, is “to empower businesses to create and manage conversational experiences that deliver better customer experiences and drive business growth”. 

The company aims to achieve this by providing a cloud-based platform that simplifies the process of creating, deploying, and managing conversational experiences across multiple channels, such as messaging apps and voice assistants. By leveraging the latest advancements in natural language processing (NLP) and machine learning, OneReach.io helps businesses to build chatbots and other conversational experiences that are more engaging, personalized, and effective at meeting customer needs. 

The company aims to be a leading provider of conversational AI solutions for businesses. The company helps businesses of all sizes to leverage the latest advancements in natural language processing (NLP) and machine learning to create more engaging and personalized conversational experiences that drive customer satisfaction and business growth.

OneReach.ai also envisions expanding the capabilities of its platform to support new and emerging channels for conversational AI, such as augmented reality and virtual assistants. By doing so, the company can help businesses stay ahead of the curve and meet the changing needs of their customers.

OneReach.io is a cloud-based conversational AI platform that provides businesses with the tools and resources they need to create, deploy, and manage conversational experiences across multiple channels. The platform offers several products and services, including:

Conversation Studio:
Conversation Studio is a visual drag-and-drop interface that enables users to design and build custom chatbots and other conversational experiences without any coding or technical expertise. The platform offers a range of features, including natural language processing (NLP), machine learning, and integrations with popular messaging apps and voice assistants.

Conversation Orchestrator:
Conversation Orchestrator is a centralized platform that allows businesses to manage and orchestrate all their conversational experiences across multiple channels, including voice assistants, messaging apps, and web chat. The platform provides a single view of all customer interactions and offers features like conversation routing, intent recognition, and integration with third-party systems.

Conversation Analytics:
Conversation Analytics is a suite of tools that enables businesses to monitor and analyze the performance of their conversational experiences, including metrics like user engagement, completion rates, and customer satisfaction. The platform offers real-time dashboards, custom reporting, and integration with popular analytics tools like Google Analytics.

Conversation Integration:
Conversation Integration is a range of pre-built integrations that allow businesses to connect their conversational experiences to a variety of third-party systems, including CRMs, customer service platforms, and marketing automation tools. The platform offers a wide range of integrations out-of-the-box, as well as the ability to build custom integrations using APIs.

Professional Services:
OneReach.ai also offers professional services, including consulting, training, and custom development, to help businesses get the most out of their conversational experiences and achieve their business goals. The platform provides a team of experts who work closely with customers to understand their needs and develop tailored solutions that address their specific requirements.