Teleperformance

Teleperformance is the worldwide leading provider of outstanding customer experience at every single opportunity. Teleperformance Group is the worldwide leader in multichannel customer experience. They have been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals.

With a large global footprint, they bring together best practices and experience from several countries worldwide combined with continuous innovation, agents, efficient processes, intelligent analytics and strategic locations. Rapid team assignment and a variety of solutions to provide a seamless and enriched customer experience wherever needed. 

1978: Following a merger with Duprat et Durant in 1978, SRC’s major focus shifted to marketing and media services.

1985: Teleperformance had captured the lead in the French call centre market.

1988: Teleperformance added subsidiaries in Austria, Germany, the United Kingdom, and Sweden.

1993: The company set up a subsidiary in the United States, which was already the world’s largest call centre market.

1995: With its European expansion largely in place, the company was able to claim leadership of that market.

1998: Teleperformance then added South Korea to its list, through the creation of a joint venture with IMC Marketing. Brazil also became an important market for the company in the region following the creation of a subsidiary there.

2000: In keeping with the new strategy, the company changed its name to SR Teleperformance.

2005: New purchases allowed SR Teleperformance to claim the number two position in the global CRM market.

2006: Their Citizen of the World (COTW) programs helped shape the future of the less fortunate, donated to families in impoverished cities, and funded medical organizations in order to boost their research and development. The company moved into Hungary, buying 70 percent of call centre group Photel.

“To deliver an outstanding customer experience at every opportunity as a result of our commitment, passion, and dedication to excellence.”

“We believe in a simple solution to achieve our goals: happy employees make happy customers, which, in turn, makes happy clients and happy shareholders.”