Choice Hotels International

#2183

Rank

$6.15B

MarketCap US

US United States

Country

Summary
Choice Hotels International, Inc., together with its subsidiaries, operates as a hotel franchisor worldwide. The company operates in Hotel Franchising and Corporate & Other segments. It franchises lodging properties under the brand names of Comfort Inn, Comfort Suites, Quality, Clarion, Clarion Pointe, Sleep Inn, Econo Lodge, Rodeway Inn, MainStay Suites, Suburban Extended Stay Hotel, WoodSpring Suites, Everhome Suites, Cambria Hotels, and Ascend Hotel Collection. The company also develops and markets cloud-based property management software to non-franchised hoteliers. As of September 30, 2022, it had approximately 7,500 hotels with approximately 630,000 rooms in 46 countries and territories. Choice Hotels International, Inc. was founded in 1939 and is headquartered in Rockville, Maryland.

History

Founding and early years

Quality Courts United, Inc., which began as a nonprofit referral chain of seven motels in Florida, was founded in 1939. It would undergo several name changes before becoming what is known today as Choice Hotels International. The chain initially remained east of the Mississippi River.By the early 1960s, Quality Courts United had approximately 600 members. All of its hotels needed to meet certain quality standards and offer amenities like air conditioning, telephones, swimming pools, paved driveways, and wall-to-wall carpeting. In 1963, the organization became a for-profit corporation and changed its name to Quality Courts Motels, Inc.In 1957, Stewart W. Bainum Sr., who ran a Washington, D.C., plumbing business, opened his first hotel in Silver Spring, Maryland. He later franchised his first Quality Courts motel in 1963. In 1968, Bainum merged his business, Park Consolidated Motels, Inc., with Quality Courts Motels, assumed the role of president and CEO, and moved the company's headquarters from Daytona Beach to Silver Spring, Maryland.Lodging Magazine wrote that, by 1969, Quality Courts Motels was the world's "largest association of independent motel operators".

Growth and expansion

The company changed its name to Quality Inns International in 1972 and, in 1990, the parent company became known as Choice Hotels International.In the 1980s, the company started the industry's first market segmentation strategy, using a range of hotel brands across price points. Geographically, it expanded across the country by opening hotels in the west.The Comfort brand, which would later become Choice Hotels' flagship brand, was established in 1981. The brand was marketed to family vacationers, business travelers, and senior citizens to compete with Days Inn, Best Western, and Friendship Inn. The company's Quality Inn hotels remained in the midscale segment, competing with Holiday Inn, Ramada, Howard Johnson, and Travelodge. The now-discontinued Quality Royale brand was positioned as Choice Hotels' upscale brand, designed to compete with Marriott, Hyatt, Hilton, and Sheraton; Quality Royale would eventually be rebranded as Clarion. In the 1980s, Choice bought Friendship Inn, Rodeway Inn, and Econo Lodge.In 1989, the company introduced McSleep, an economy brand utilizing a consistent, interior-corridor design prototype designed by Rob Spurr that was all new construction. The name was soon changed to Sleep Inn following litigation from McDonald's.Bainum's other business, Manor Care, Inc., which owned and managed nursing homes, bought Choice Hotels in 1990. The company later spun off its hotels business in 1996. Bainum Sr. led Choice Hotels International until 1987, when his son, Stewart W. Bainum Jr., took over the role of chairman and chief executive. As of 2018, Bainum Jr. remains chairman of Choice Hotels.Choice Hotels International became publicly traded in 1996. That same year, it announced the establishment of the MainStay Suites brand, a midscale extended-stay hotel.

In the mid-2000s, Choice Hotels expanded into the upscale hotel market. The company announced in 2005 the creation of its Cambria Hotels & Suites brand, later renamed Cambria Hotels, the company's first new brand since MainStay Suites's creation in 1996. The Cambria brand was created as an upscale hotel chain marketed to business travelers. As of 2018, the Cambria brand had expanded to about 100 hotels open or in the pipeline, including hotels in Philadelphia, Dallas, New Orleans, South Windsor, Connecticut and Savannah, Georgia.In 2008, Choice Hotels was the first industry chain to establish a "soft brand", Ascend Hotel Collection. The Ascend Hotel Collection includes upscale boutique and historic hotels whose owners are subject to fewer fixed brand standards compared with Choice's other brands.

Recent history

Choice Hotels began a transformation of its Comfort properties in 2012, with the company removing its franchising from 600 properties that did not meet Choice Hotels' new standards. Choice Hotels rebranded Comfort in 2018, which brought its Comfort Inn, Comfort Inn & Suites, and Comfort Suites brands under one umbrella. Some of the Comfort properties that didn't meet Choice's standards for the brand were rebranded under the Quality Inn brand, as Comfort and Quality swapped market positions within Choice's hierarchy.

In October 2010, officials in Maryland and Montgomery County announced that Choice Hotels International would move its headquarters from Silver Spring, to a new 197,866 square feet facility in Rockville Town Center in Rockville. Groundbreaking occurred in August 2011, and Choice Hotels completed the move into the new headquarters in June 2013.Throughout its history, Choice Hotels introduced new features into the hotel industry, including having all hotels include non-smoking rooms, 24-hour-a-day toll-free reservations, Internet-based property management systems, and the industry's first iPhone application. The company's technological developments also led it to create a division called SkyTouch Technology in 2013, which markets Choice Hotels' property management system to other hotel companies.In 2014, Choice Hotels invested millions of dollars to begin a multi-year process to develop the industry's first new global reservations system and distribution platform in 27 years. A cloud-based system, choiceEDGE, launched in 2018. The system can integrate with voice search and artificial intelligence.In 2018, Choice Hotels expanded the number of hotel brands it franchised by acquiring WoodSpring Suites, an extended-stay economy hotel brand. Adding WoodSpring's 240 hotels across the U.S. tripled the number of extended-stay hotels in the company's portfolio to around 350 properties.As of 2018, Choice Hotels-branded properties are located in more than 40 countries and territories, including hotels in Europe, Asia-Pacific, the Middle East, and Scandinavia. Choice Hotels entered into an agreement with Spanish hotel operator Sercotel in 2018 to increase Choice's footprint in Spain and Latin America.On June 13, 2022, Choice Hotels agreed to purchase Radisson Hotels for $675 million.


Mission
Connect the world through the power of hospitality. We bring together the people, brands and technology that enable the success of others—welcoming every guest, every partner, everywhere their journey takes them.

Key Team

Mr. David A. Pepper (Chief Devel. Officer)

Mr. John E. Bonds (Sr. VP of Enterprise Operations & Technology)

Mr. Brian Kirkland M.B.A. (Chief Information Officer)

Ms. Elizabeth A. Redmond (Chief Accounting Officer)

Mr. Chad Fletcher (VP of Global Sales)

Ms. Noha Abdalla (Chief Marketing Officer)

Mr. Patrick J. Cimerola (Chief HR Officer)


Recognition and Awards
Choice Hotels won 1 award in 2022 and 6 awards in 2021. In 2022, Choice Hotels won for Best CEO 2022. In 2021, Choice Hotels won for Best Company for Diversity 2021, Best CEO 2021, Best Company Work-Life Balance, Best CEOs for Women 2021, Best Marketing Team 2021 and Best Places to Work in Washington DC 2021. Based on 11,306 ratings and 383 participants, employees at Choice Hotels are very satisfied with their work experience. The overall culture score, 81/100 or A, incorporates employee ratings based on their feedback on the Team, Outlook, eNPS and more.

References
Choice Hotels International
Leadership team

Mr. Patrick S. Pacious (Pres, CEO & Director)

Mr. Dominic E. Dragisich (Chief Financial Officer)

Ms. Simone Wu (Sr. VP of External Affairs, Gen. Counsel & Corp. Sec.)

Products/ Services
Hospitality, Hotel, Travel
Number of Employees
1,000 - 20,000
Headquarters
Rockville, Maryland, United States
Established
1941
Company Registration
SEC CIK number: 0001046311
Net Income
100M - 500M
Revenue
Above - 1B
Traded as
CHH
Social Media
Sat Feb 24 2024
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