Hexaware Technologies

Hexaware Technologies, founded in 1990 by Atul Nishar, is a global company providing information technology (IT) and business process services. It is headquartered in Navi Mumbai, India. The company offers services including application transformation, enterprise solutions, business intelligence and analytics, digital assurance, infrastructure management, and business process services. These services are designed for industries such as banking, financial services, healthcare, insurance, travel, transportation, manufacturing, and consumer sectors.

As of 2024, Hexaware reports an annual revenue of USD 1.3 billion. The company operates 54 offices in 28 countries and has more than 32,000 employees. Its services include cloud acceleration, data and artificial intelligence solutions, digital IT operations, digital and software services, and enterprise platform services. Hexaware has developed platforms like RapidX™, Tensai®, and Amaze® to improve service delivery and outcomes.

In 2013, Baring Private Equity Asia acquired a controlling stake in Hexaware. By 2020, Hexaware was delisted from the National Stock Exchange (NSE) and the Bombay Stock Exchange (BSE), becoming a privately held company. In 2021, The Carlyle Group acquired a 95.4% stake in Hexaware.

In 2024, Hexaware filed a Draft Red Herring Prospectus with the Securities and Exchange Board of India (SEBI) to re-enter the public market through an initial public offering (IPO). This aims to access capital markets for future growth.

The company focuses on diversity, equity, and inclusion (DE&I), supporting women, the LGBTQ+ community, and cultural intelligence initiatives. Hexaware also works on sustainability, considering environmental impacts in its activities and working with stakeholders to improve the future.

As of November 2024, Hexaware’s market capitalisation is approximately USD 1.74 billion. The company continues to be recognised as a significant player in the IT services industry.

Hexaware Technologies was founded in 1990 by Atul Nishar, an entrepreneur who aimed to provide innovative IT solutions to businesses. The company started its journey in Navi Mumbai, India, focusing on software development and IT consulting services. In its early years, Hexaware grew steadily, establishing itself as a reliable technology partner for various industries, including banking, financial services, and insurance.

In 2001, Hexaware went public and was listed on the National Stock Exchange (NSE) and the Bombay Stock Exchange (BSE) in India. This move enabled the company to raise capital for further expansion and strengthen its presence in the global IT services market. Over the next decade, Hexaware expanded its services, including business process outsourcing (BPO), infrastructure management, and enterprise solutions. The company also set up delivery centres in India, North America, and Europe to serve its growing client base.

A major turning point came in 2013 when Baring Private Equity Asia acquired a controlling stake in Hexaware. This acquisition brought additional financial resources and expertise, allowing the company to invest in new technologies and expand its global footprint. During this period, Hexaware enhanced its service offerings, focusing on automation, cloud computing, and data analytics.

In 2020, Hexaware voluntarily delisted from the NSE and BSE, transitioning to a privately held entity. This move aimed to provide greater operational flexibility and focus on long-term growth. Shortly after, in 2021, The Carlyle Group acquired a 95.4% stake in Hexaware, further strengthening its position in the IT services sector. Under Carlyle’s ownership, Hexaware focused on enhancing its technological capabilities and increasing its presence in international markets.

As part of its growth strategy, Hexaware developed proprietary platforms such as RapidX™, Tensai®, and Amaze®, designed to improve service delivery and address complex client requirements. These platforms enabled the company to offer faster cloud migrations, automation, and tailored business solutions.

In 2024, Hexaware filed a Draft Red Herring Prospectus with the Securities and Exchange Board of India (SEBI) to re-enter the public market through an initial public offering (IPO). This decision marked a significant step toward accessing capital markets for future growth and expansion.

Today, Hexaware operates 54 offices across 28 countries, serving clients in industries like healthcare, manufacturing, travel, and retail. The company generates an annual revenue of USD 1.3 billion and maintains a market capitalisation of USD 1.74 billion as of November 2024. Hexaware continues to focus on sustainability, diversity, and technology-driven solutions, positioning itself as a key player in the global IT services sector.

Hexaware Technologies is committed to transforming businesses by leveraging innovative technology solutions and services. The organisation aims to solve complex problems with practical and efficient digital solutions, empowering clients across industries to achieve sustainable growth. Hexaware focuses on creating value through automation, cloud solutions, data analytics, and AI-driven processes, ensuring every solution meets clients' evolving needs. With a strong emphasis on collaboration and innovation, Hexaware strives to create a positive impact on businesses, society, and the environment, aligning with its goal of building a better future for all stakeholders.

Hexaware Technologies envisions becoming the most trusted and preferred digital transformation partner for organisations worldwide. The company aims to simplify technology adoption, enabling businesses to harness the power of innovation for their growth and success. Hexaware is dedicated to creating solutions that not only address today’s challenges but also prepare businesses for future opportunities. By prioritising sustainability, inclusivity, and technological advancement, Hexaware aspires to foster a world where technology serves as a tool for progress and well-being, empowering businesses, communities, and individuals globally.

Hexaware Technologies has received several notable awards in recent years. In 2023, the company won the ISG Star of Excellence™ Award for Emerging Technology, recognising its high standards of customer service based on direct feedback from enterprise customers.

In 2024, Hexaware earned Gold and Bronze Stevie® Awards in the International Business Awards®, highlighting its rapid growth and effective marketing strategies. Additionally, the company secured multiple accolades at the 2024 Brandon Hall Group™ HCM Excellence Awards®, reflecting its commitment to human capital management excellence

Hexaware Technologies provides a broad range of products and services designed to help businesses transform digitally and achieve operational efficiency. The company focuses on leveraging advanced technologies like automation, artificial intelligence, and cloud computing to address complex business needs across industries. Here is a detailed overview of Hexaware’s key products and services.

Hexaware Technologies' core services

• Application Transformation
  Hexaware assists organisations in modernising their legacy systems by transforming applications into flexible, scalable, and efficient solutions. The service includes application development, re-engineering, and integration to improve performance and reduce operational costs.
• Enterprise Solutions
  Hexaware helps businesses adopt and optimise enterprise resource planning (ERP) systems such as SAP and Oracle. These solutions streamline operations, enhance productivity, and enable seamless collaboration across departments.
• Business Intelligence (BI) and Analytics
  Through BI and analytics, Hexaware enables organisations to derive meaningful insights from data. These services include data warehousing, predictive analytics, and visualisation tools, empowering businesses to make informed decisions.
• Digital Assurance
  Hexaware provides comprehensive testing services to ensure the quality and reliability of applications and software. This includes automation testing, performance testing, and security testing to deliver error-free solutions.
• Infrastructure Management
  The company offers services to optimise IT infrastructure, ensuring reliability, scalability, and cost-efficiency. This includes data centre management, network operations, and cloud infrastructure services.
• Business Process Services (BPS)
  Hexaware manages and automates back-office operations, helping businesses focus on core activities. These services cover customer service, finance and accounting, and human resources outsourcing.

Hexaware Technologies digital and cloud services

• Cloud Acceleration
  Hexaware accelerates cloud adoption with its proprietary Amaze® platform, enabling seamless migration of applications, data, and workloads to cloud environments. This service is designed to be faster than industry standards, reducing downtime and cost.
• Data and Artificial Intelligence
  The company offers data engineering, AI, and machine learning solutions to uncover insights, automate processes, and enhance customer experiences. Its Tensai® platform supports the automation of essential processes, boosting efficiency and quality.
• Digital IT Operations
  Hexaware ensures smooth operation and optimisation of IT systems through automation and monitoring tools. This service includes application and infrastructure support to improve uptime and performance.
• Digital and Software Solutions
  Hexaware develops customised software applications to address specific business needs. From user-friendly mobile applications to robust enterprise software, these solutions enhance business agility.

Hexaware Technologies' proprietary platforms

• Amaze®
  Amaze® is Hexaware’s cloud migration platform that simplifies and accelerates the transition to the cloud. It ensures secure and seamless migration with minimal disruption to business operations.
• Tensai®
  Tensai® is designed to automate business processes, improving operational efficiency and reducing errors. It uses AI to deliver consistent results across different industries.
• RapidX™
  RapidX™ helps organisations streamline their development processes, enabling quick delivery of digital solutions tailored to meet specific needs.

Hexaware Technologies industry-focused solutions

Hexaware’s services cater to multiple industries, including banking, financial services, healthcare, insurance, manufacturing, retail, and travel. It provides tailored solutions to address unique challenges in each sector. For example, in banking, Hexaware offers risk management and fraud detection services, while in healthcare, it focuses on patient engagement and regulatory compliance.